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6.2 UpgradeExpand / Collapse
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Posted 10/1/2008 10:50:31 AM
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Last Login: 12/1/2008 10:37:07 AM
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Curious how many other users are happy about this upgrade to 6.2?  After calling tech support for the 5th or 6th time since the upgrade, the hold time just to talk with someone is over 30 minutes.  Once you get a tech on the line, they state that it’s a known issue and are working on a patch to resolve.  Should have known there was going to be issues when we received a hand written CD with zero documentation.  Issues known so far:

1.  On the Credit Score Information Disclosure it prints the city and state of the credit bureau not the borrower name on the signature line.
2. Custom forms when within exciting form groups now print PCL XL error Subsystem: Kernel Error:illegalOperatorService.  But printing the forms by it’s self prints fine.  3 different HP printers multiple machines.
3. Even though tech support tells you it’s ok to run the rebuild on your PDS server during business hours, it’s really NOT ok.  Your users will start complaining that files have disappeared until you can run the process again with no one in Point.
4. Error message that Point has encountered an error it could not recover from System.Runtime.InteropServices.SEHException; External component has thrown exception, during install.  And it WILL NOT install.  Gone through the normal uninstall anti-virus, .NET blah blah, still doesn’t install.
5. DocTypes had disappeared and yet to hear how to fix yet.  Other then that info is in the FOLDER.INI.  Well, it’s not.  And only the user that created the doc types is able to view.
6. Symantec EndPoint Protection has to be uninstalled to get Point to install, then you can re-install it.
7. The FHA MIP is still broken from the 6.1 upgrade that was supposed to be fixed in the next update.

Knowing that we received this CD with zero time to test is also great.  We are big fans of waiting until the last minute on upgrades for the above reasons.  However with the FHA items that go into effect tomorrow, didn’t give us any choice but to upgrade.

It seems as though Calyx has little or zero QA of their products before releasing to the masses.  We, the end users and support, are the QA awaiting the next patch to fix the issues from the release.

Best line used when calling Calyx prior to the upgrade – “You sent me a hand written CD, with zero documentation knowing that your last upgrade deleted files from the server.  Would YOU upgrade if you were in my shoes?”

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