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| | | Forum Newbie
Group: Forum Members
Last Login: 10/23/2008 11:06:58 AM
Posts: 7, Visits: 17 |
| | I have a user who cannot get their DU results to save in the borrower file. They are running 6.0b. No matter what borrower file they try, they can run DU initially and get their Credit, etc. but when they go to the Results tab, nothing populates the document box. I have deleted the fannie.ini file, deleted all contents of the \winpoint\work\ folder, cleared IE cookies and temp file, unchecked the "IE Reuse Shortcuts" button, ran GPEDIT and set security to LOW, etc. Nothing seems to work. We even tried a brand new file - he is able to get initial results, but nothing populates back into the borrower file. I even made him an Administrator on his PC incase it was a permissions issue, but no go. I know something is happening as I can delete the \work\ folder contents, open Point-refresh results, exit Point and there are several .xml files there. Any ideas? I have also scanned for viruses, spyware, etc. |
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Supreme Being
Group: Forum Members
Last Login: 11/14/2008 11:40:23 AM
Posts: 78, Visits: 86 |
| | Lets be sure that they are downloading the results correctly. They are using the Point interface to Fannie Mae by going to Interfaces > Fannie Mae > DO or DU > clicking Submit right? When they get their results - they are clicking on the RESULTS tab and selecting Yes to downlaod correct? If both are yes, your best bet would be to go to www.calyxsupport.com and click the laptop for live support so that a support representative can check the .xml files that are downloaded to verify that the results are being returned by Fannie Mae.
jhgkhgk |
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| | | Forum Newbie
Group: Forum Members
Last Login: 10/23/2008 11:06:58 AM
Posts: 7, Visits: 17 |
| | Thanks. I will try that. What is unusual is that this user cannot download results (yes he is using the correct procedures) for any loan file he has on his laptop.We know he has the correct id and pw as he can see the results if he goes directly to DU. He can email the files to his assistant and she can get the results with no problem, only on his PC. . |
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