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| | | Junior Member
 
Group: Forum Members
Last Login: 10/14/2008 12:38:30 PM
Posts: 13, Visits: 54 |
| This is the event that appears in the application log. This has only happened since upgrading from 6.0 to 6.1A
Any ideas?
Event Type:Error
Event Source:.NET Runtime 2.0 Error Reporting
Event Category:None
Event ID:1000
Date:7/2/2008
Time:1:13:12 PM
User:N/A
Computer: (deleted)
Description:
Faulting application pointreport.exe, version 6.1.971.422, stamp 480e3d81, faulting module kernel32.dll, version 5.2.3790.4062, stamp 46264680, debug? 0, fault address 0x0000bee7.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 70 00 6f 00 69 00 .p.o.i.
0030: 6e 00 74 00 72 00 65 00 n.t.r.e.
0038: 70 00 6f 00 72 00 74 00 p.o.r.t.
0040: 2e 00 65 00 78 00 65 00 ..e.x.e.
0048: 20 00 36 00 2e 00 31 00 .6...1.
0050: 2e 00 39 00 37 00 31 00 ..9.7.1.
0058: 2e 00 34 00 32 00 32 00 ..4.2.2.
0060: 20 00 34 00 38 00 30 00 .4.8.0.
0068: 65 00 33 00 64 00 38 00 e.3.d.8.
0070: 31 00 20 00 69 00 6e 00 1. .i.n.
0078: 20 00 6b 00 65 00 72 00 .k.e.r.
0080: 6e 00 65 00 6c 00 33 00 n.e.l.3.
0088: 32 00 2e 00 64 00 6c 00 2...d.l.
0090: 6c 00 20 00 35 00 2e 00 l. .5...
0098: 32 00 2e 00 33 00 37 00 2...3.7.
00a0: 39 00 30 00 2e 00 34 00 9.0...4.
00a8: 30 00 36 00 32 00 20 00 0.6.2. .
00b0: 34 00 36 00 32 00 36 00 4.6.2.6.
00b8: 34 00 36 00 38 00 30 00 4.6.8.0.
00c0: 20 00 66 00 44 00 65 00 .f.D.e.
00c8: 62 00 75 00 67 00 20 00 b.u.g. .
00d0: 30 00 20 00 61 00 74 00 0. .a.t.
00d8: 20 00 6f 00 66 00 66 00 .o.f.f.
00e0: 73 00 65 00 74 00 20 00 s.e.t. .
00e8: 30 00 30 00 30 00 30 00 0.0.0.0.
00f0: 62 00 65 00 65 00 37 00 b.e.e.7.
00f8: 0d 00 0a 00 ....
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Sepal
Group: Moderators
Last Login: Today @ 2:47:53 PM
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| Did you use the cd update or the electric update via download?
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| | | Junior Member
Group: Forum Members
Last Login: 10/14/2008 12:38:30 PM
Posts: 13, Visits: 54 |
| | 6.1A CD. Skipped the 6.1 one. Previously was running whichever letter was the latest of the 6.0. |
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Supreme Being
Group: Forum Members
Last Login: 11/14/2008 11:40:23 AM
Posts: 78, Visits: 86 |
| | When exactly does the error occur? While the report is generating? When saving or exiting the report? Does the generated report results window appear? Also, is there a popup error that occurs in Point, if so, what is that error?
jhgkhgk |
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Supreme Being
Group: Forum Members
Last Login: 11/14/2008 11:40:23 AM
Posts: 78, Visits: 86 |
| P.S. is your computer the only computer that has the error. Are there other computers that generate the same error when generating a report from the same criteria and data folder?
jhgkhgk |
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| | | Junior Member
Group: Forum Members
Last Login: 10/14/2008 12:38:30 PM
Posts: 13, Visits: 54 |
| We have Point installed on three Citrix servers. On each of these servers the reporting executable causes the above message. Nothing appears on the screen when attempting to run the report, so it either doesn't actually run the report (crashes while attempting) or when it comes time to display the results it then crashes. I don't know which is the case.
As I mentioned (I think) previously, this has only been happening since we downgraded from 6.0B to 6.1A. |
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Supreme Being
Group: Moderators
Last Login: 11/15/2008 10:00:24 PM
Posts: 835, Visits: 1,899 |
| Can you do a fresh installation of Point 6.1a on a different computer, then grab the PointReport.exe out of the winpoint folder, and replace the one on the Citrix server?
Bryan
Point Product Manager |
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| | | Junior Member
Group: Forum Members
Last Login: 10/14/2008 12:38:30 PM
Posts: 13, Visits: 54 |
| Since this problem is only on the three Citrix servers we use for outside office employees to use, and not the "netsetup" clients we use at our office, I doubt it's a corrupted executable, but I'll give it a shot and see.
Update: Didn't work. I did notice though that the report runs, but when it comes time to display the results is when nothing happens and the event is logged. |
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Supreme Being
Group: Moderators
Last Login: 11/15/2008 10:00:24 PM
Posts: 835, Visits: 1,899 |
| Ok, thanks. On the Citrix server, can you go to the winpoint folder, double-click on PointReport.exe? You are supposed to get a PointReport window. Does anything happen? If you look at Task Manager, is PointReport.exe running?
Bryan
Point Product Manager |
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