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| | | Junior Member
 
Group: Forum Members
Last Login: 8/30/2006 1:53:07 PM
Posts: 16, Visits: 56 |
| | We've got about 30 people accessing a central Cardex. The Cardex isn't very large (~1500 entries), and this arrangement worked fine in Point 5.0. After the upgrade to 5.1, there is approximately a 3 minute wait after clicking the Cardex button before the the Cardex actually appears. Has anyone else had this kind of a dramatic slowdown, and more importantly does anyone have a fix? Again, this worked fine (less than 10 seconds wait) in 5.0. Thanks! JCope
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| | | Supreme Being
Group: Forum Members
Last Login: 1/2/2009 6:24:50 AM
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| | I don't have a 3 minute wait, but I can confirm that we have a considerable slow down as well, as compared to the time it took in 5.0. Chris J. Sauerwein |
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| | | Junior Member
Group: Forum Members
Last Login: 8/30/2006 1:53:07 PM
Posts: 16, Visits: 56 |
| | Update: I spoke with someone from Calyx Support (after the typical 45 minute wait) and apparently they are aware of the problem. They assured me that I wasn't the only one affected, but then told me there was nothing they could do. Apparently it's something that will be fixed for the next version, but I didn't get word as to when that might be available. JCope
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www.ehuna.org
Group: Administrators
Last Login: 12/17/2008 10:36:11 PM
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| I forwarded this whole thread to the Point team. If I learn anything else I'll let you know. Thanks for the feedback.
Disclaimer: this post carries no explicit or implied warranty. Nor is there any guarantee that the information contained in this post is accurate. It is offered in the hopes of helping others, but you use it at your own risk. The author will not be liable for any damages that occur as a result of using this post.
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| | | Forum Newbie
Group: Forum Members
Last Login: 7/28/2006 8:23:40 AM
Posts: 1, Visits: 18 |
| | After 10 calls to Point about this issue I was finally told this will be fixed in the next version. The problem with this is the next version is due out in DECEMBER. WHAT THE FU**!!!!!!!???!?! What kind of company releases a new version of their software (it's even a minor rev) and doesn't fix the obvious problems as soon as they can??? This release is worse than most betas out there! Not only is this problem with the cardex going to add around 15 minutes of extra work to each file, but there are many other SHI**Y "features" that were implemented (LP to mention a huge one) that were never tested thoroughly. The lack of interest from the support staff at Calyx is seriously making me consider switching to another LOS. I would even go so far as to try Encompass again............. Congratulations Calyx on a job not done! |
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| | | Forum Newbie
Group: Forum Members
Last Login: 7/21/2006 11:06:15 AM
Posts: 4, Visits: 10 |
| | I ran into this issue about three days after the new rev came out. Want to know what's worse? I didn't catch it until I had already deployed 50 PC's! I had to roll them all back that night. I called Calyx in the morning and let them take a look at my database (Around 6000 Records). They requested a copy so they could work on the problem. I was told they would contact me when the problem was solved. I called back about 2 weeks later to learn it wouldn't be fixed until the next version. You have to love that. Truly Yours, Really Really Big Calyx Fan |
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Supreme Being
Group: Moderators
Last Login: 12/21/2008 11:16:31 PM
Posts: 837, Visits: 1,901 |
| | The slowness is caused by two "small features" present in the new Cardex: 1) each row is written and numbered when the Cardex is launched.
2) the cells are auto-sized when the Cardex is launched. Both of these cause the delay you are seeing. We have greatly improved the speed. A Cardex containing thousands of records now only takes 2-3 seconds to launch. This will be available in the next version. I am trying to work with our teams here to get a patch out sooner.
Bryan
Point Product Manager |
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Sepal
Group: Moderators
Last Login: Today @ 4:06:35 PM
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| Support has also found if you export cardex to a text file and rename the .mdb file. reinstall point and import the text file into cardex you will see some performance gain. this is because the new .mdb format (access 2000) is a little better then the old access 2.0 format. It might be worth a try.
Disclaimer: This post carries no explicit or implied warranty. Nor is there any guarantee that the information contained in this post is accurate. It is offered in the hopes of helping others, but you use it at your own risk. The author will not be liable for any damages that occur as a result of using this post.  |
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Junior Member
Group: Forum Members
Last Login: 1/5/2009 2:27:49 PM
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| | I agree totally with your sentiments. To summarize the below. I feel that Calyx really dropped the ball. I had always assumed that they beta tested their new releases before publishing them, but if they had, they would have been aware of this problem. It's very obvious and obviously unacceptable. I sent this email to calyx support on 9/21:"We installed the upgrade to 5.1 Saturday. Since upgrading to 5.1, running Cardex exhibits the following behavior when run:
-Cardex takes approximately a full minute to open.
-No visible response to the command to open Cardex until about 5 seconds before it opens. At that point, Point itself shows "Not Responding" briefly in the title bar for that last approximately 5 seconds.
-Cardex then opens and the Not Responding message in the title bar of Point disappears. There are no error messages displayed other than the Not Responding behavior in Point.
-Environment: Server/Workstation. Server is NT4 Server, SP6a. Cardex file (and Pnttempl folder are on the Server). Workstations are pointed to it in the Point install. Workstations are all XPPro, SP1 or SP2; there is one remaining Windows 2000, SP4 workstation. All of them exhibit the behavior described above when Cardex is opened. Workstations run from Windows 2000 at1.8GHZ, XPPro 2.4GHZ to 3.4GHZ, all have 512MB RAM except for one (the owner's) which has 2GB RAM. All run IE6. LAN is 100base-T and is wired rather than wireless. Cabling is Cat5e. Static IPs rather than DHCP.
-I note that Cardex in 5.1 is supposed to interface with Outlook. None of these machines have Outlook installed.
-This is new behavior in 5.1. In 5.0, Cardex opened immediately when run.
-I did look around your support site to see if this was a known issue and was unable to find anything describing this behavior. Are you aware of this issue, and do you have a resolution?
Finally - feedback for the developers: The new Cardex format is, frankly, hated (and that's not too strong a word based on the feedback I'm getting from all the employees). They found the old format, 5.0 and prior, much more user friendly."
I did not get a reply until 9/26, 5 days later. The reply just stating "We should have these issues resolved with the 5.2 release due out before years end." Way too long for a response and an inadequate one at that. I suspect Calyx support is understaffed given the hold times and email response times. I work for the affected company part time. At my full time employer, we run Genesis (in the process of converting to Encompass). My experience with their support is no longer than a 1 to 2 minute hold time. If I send them an email, I get a reply within an hour max in my experience. Perhaps Calyx should up their staffing level. They're at a competitive disadvantage as far as support is concerned. I do hope they post a patch before the December release of 5.2. Cardex is pretty much unusable as it is.
Pat |
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