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Error Retrieving Data. Please try again.Expand / Collapse
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Posted 1/30/2007 11:08:39 AM
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Last Login: 1/31/2007 2:49:27 PM
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Can not submit a file to Fannie Mae. Can get in, can make underwriting selection. But then when Point tries to send file over, I get the error "Error Retrieving Data. Please try again." I have tried everything. There is no firewall running right now. Fanniemae URL has been added into trusted sites.  Cookies and temporary files have been deleted. Point has been uninstalled, and re-installed. IE Version is latest 7.0, Point version is 5.3a with patch. All files have been deleted out of the Winpoint/work directory. WHAT AM I MISSING?

HELP!!!!

Post #4255
Posted 1/30/2007 11:46:53 AM


Supreme Being

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The Fannie.ini file must be removed. Note* Performing the following solution will remove the saved user id and password for Fannie Mae. You must know the login before proceeding.

  1. Minimize Point.
  2. From the desktop or start menu, double-click My Computer.
  3. Double-click Local Disk (C:\).
  4. Double click the WINPOINT folder.
  5. Double-click the Tables folder.
  6. Delete the Fannie.ini file.
  7. Open Point and re-submit the file to Fannie Mae.

this is part of the knowledge base, have you tried it?

"MMM Yeah, I'm going to need you to go ahead and come in on Saturday."

Post #4257
Posted 1/30/2007 11:56:37 AM
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Actually, I did not see that in the KB. I just tried it and I get the same error. Don't suppose you have any more suggestions?

Also about this computer incase it helps, It is Win XP Home SP2 and I just installed all available windows updates.

Post #4258
Posted 1/30/2007 2:47:53 PM
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Also, I just noticed something else that might help. When I get to the DU screen through Point, before I do anything - I can't even click on the "Help Center" link in the top left corner there. I get the same error, "Error Retrieving Data, Please try again." Briefly I see an IE window pop up with the error in it (same one), then it goes away and I can see the error in the Point Interface sceen.

All popup blockers are off on this system. Arrggggg - this is driving me crazy! Someone please help!

Post #4260
Posted 1/30/2007 5:00:50 PM
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Thanks for the help - but this issue has been resolved. Thought I would post incase it happens to anyone else. Was not a Point problem after all. Content advisor was turned on in IE. Turning it off solved the problem. (Guess the language blocker thought "fannie" was a bad word!)
Post #4262
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