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| | | Forum Newbie
Group: Forum Members
Last Login: 10/6/2006 4:50:54 PM
Posts: 6, Visits: 40 |
| | When clicking on the Help menu i get a messagebox that pops up that says "Parameter Incorrect" This didnt happen on 5.2a Dunno what could be causing this issue? |
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| | | Forum Newbie
Group: Forum Members
Last Login: 10/6/2006 4:50:54 PM
Posts: 6, Visits: 40 |
| | I believe i found the issue: The help menu is hard coded to access information on the C: drive, and our citrix servers we have the drives remapped from C: -> M: Ya know, i don't mind not having support for Citrix/Terminal server but when Calyx goes out if its way to break things for people using Citrix/Terminal server it gets really frustrating... i.e. Static Temp files and Hard Coding to C:\ On behalf of all of the Citrix/Terminal Server people... PLEASE FIX THESE ISSUES Frustrated again.... Jason Hargreaves jasonh@wizmo.com |
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| | | Supreme Being
Group: Forum Members
Last Login: 4/30/2007 8:10:34 AM
Posts: 166, Visits: 341 |
| | This also happens in the DMO.ini file for docmagic path. There are so many files you need to review just to get the paths right. I agree with you. But since they don't support Citrix they won't make these changes...so we have to troubleshoot like this. I recently moved from Citrix to PDS because of this. |
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Sepal
Group: Moderators
Last Login: Yesterday @ 4:06:35 PM
Posts: 1,183, Visits: 9,261 |
| We don't test in the citrix environment there is nothing malicious about our coding techniques if we desired to, we would just not allow point to run when in ts/citrix enviroment. I understand its a pain in the rear, but there are to few customers wanting to run point under ts/citrix to justify the work to make point run seamlessly. The particular issue you are having is more then likely a problem with a configuration file. I expect winpoint.ini and the application = line(we actually don't hard code drive letters but they are used for defaults when a configuration file is empty). Keep in mind that it may in fact be the windows help that ultimately has the issue, rather then the way point calls it. My advice for having a first class experience under ts/citrix is to call sales and ask for it. Also email wish@calyxsoftware.com
Disclaimer: This post carries no explicit or implied warranty. Nor is there any guarantee that the information contained in this post is accurate. It is offered in the hopes of helping others, but you use it at your own risk. The author will not be liable for any damages that occur as a result of using this post.  |
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| | | Forum Newbie
Group: Forum Members
Last Login: 10/6/2006 4:50:54 PM
Posts: 6, Visits: 40 |
| | our environment: P:\ = unique drive for everyone P:\Winpoint is the install location for everyone c:\ = Citrix Virtual Channel drive so that a user can access their c:\ Drive on their local machine We have found that in 5.3 if you have this C:\ mapped you will recieve the "The Parameter is Incorrect" But if you disconnect the C drive, suddenly it works as expected If I map the c:\ drive to the UNC Path of the P:\ Drive, and run continue to run the winpoint.exe from the P:\winpoint\ folder it works This was not an issue in 5.2 and appears to be code in Point 5.3 that checks for a specific drive type. This was a valid setup until 5.3 example: always running from unique installs on P:\Winpoint - No Drive mapping to C = WORKS
- NO C DRIVE
- UNC mapped to standard NTFS Drive = WORKS
- net use c: \\server\share
- Citrix virtual Channel mapped Drive to C = FAILS
- net use c: \\client\c$
I have found other forum posts that indicate the same "Parameter Incorrect" error when you run from a Network Atached Storage device. Even if this is the case, why does it work correctly with out a C Drive and if I add a C Drive the application fails, and *ONLY* fails when trying to access the HELP Menu, not the help file its self 
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Sepal
Group: Moderators
Last Login: Yesterday @ 4:06:35 PM
Posts: 1,183, Visits: 9,261 |
| So you only get this message when you click on help menu not on any of the other menu items?
Disclaimer: This post carries no explicit or implied warranty. Nor is there any guarantee that the information contained in this post is accurate. It is offered in the hopes of helping others, but you use it at your own risk. The author will not be liable for any damages that occur as a result of using this post. |
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| | | Forum Newbie
Group: Forum Members
Last Login: 10/6/2006 4:50:54 PM
Posts: 6, Visits: 40 |
| | I think i figured it out, still not fixed, but when just clicking on the Help menu Calyx point looks for your "C:\Program Files\Common Files\Microsoft Shared\MSInfo" folder and if i deny access to the C:\ Drive through citrix, it works, but then a user doesn't have the ability to use the C:\ drive But THERE IS A HARD CODE TO THIS PATH, cause in a normal case you would query the registry for the location, and if you were to do this in our environment, you would be returned ->M:\Program Files\Common Files\Microsoft Shared\MSInfo Jason |
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Sepal
Group: Moderators
Last Login: Yesterday @ 4:06:35 PM
Posts: 1,183, Visits: 9,261 |
| The behavior that you describe was in version 5.2 which you had said worked ok. This should mean that its either not the issue or Microsoft broke something during a windows update. Could you try 5.2 again and see if it still works? I see this error a lot with corupted ini files so that is kind of what i am thinking at this point in time.
Disclaimer: This post carries no explicit or implied warranty. Nor is there any guarantee that the information contained in this post is accurate. It is offered in the hopes of helping others, but you use it at your own risk. The author will not be liable for any damages that occur as a result of using this post. |
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| | | Forum Newbie
Group: Forum Members
Last Login: 10/6/2006 4:50:54 PM
Posts: 6, Visits: 40 |
| We did test this on 5.2 with the same microsoft patching level as the servers that are running 5.3 and the 5.2 version *WORKS*, but the 5.3 *FAILS*
I can post the hotfixes, but they are *EXACTLY* the same = I just verified this and re tested and works as posted |
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