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Forum Newbie
Group: Forum Members
Last Login: 9/19/2006 2:33:12 PM
Posts: 4, Visits: 23 |
| Our processing department is encountering the following problems when sending LP back to POINT. · We enter points in our GFE as a percentage amount. After saving LP back to Calyx, the points are shown in the percentage box and in the dollar amount field, charging the borrower double · Child support amount doubles · "Other income" figure doubles Please advise if there is a work-around for these issues as this is causing issues throughout the department. We had to deal with this issue in version 5.2 and would have assumed it was fixed in the newest release. When emailing Calyx Tech Support here is the response or lack thereof that we received: Not acceptable...what is being done to resolve these issues????????? From: Kimberly Willis [mailto:Kimberly@calyxsoftware.com]
Sent: Tuesday, September 19, 2006 11:02 AM
To: 11 Jacque Alfaro
Subject: RE: Calyx Point 5.3 (Loan E-Mail)
The "Send to System" box in LP has not been working properly. I would suggest not using this feature in LP. If for any reason you need to resubmit a Point file to LP again just remember to enter 1 of the 3 numbers on the LP screen so that LP don't double charge for submission. Thanks. Kimberly Willis Loan Support Technician Calyx Software 800-342-2599 ext. 1 |
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Forum Member
Group: Forum Members
Last Login: 6/9/2008 2:57:02 PM
Posts: 30, Visits: 190 |
| Has there been any change with the problems of sending LP back to Calyx with the new uprade
Thanks for your help!
Jonathan |
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Supreme Being
Group: Moderators
Last Login: 12/21/2008 11:16:31 PM
Posts: 837, Visits: 1,901 |
| The child support issue is fixed. I was not able to ever duplicate the other 2 issues reported by the previous poster. What version of Point do you have?
Bryan
Point Product Manager |
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Forum Member
Group: Forum Members
Last Login: 6/9/2008 2:57:02 PM
Posts: 30, Visits: 190 |
| I have 5.4A
Thanks for your help!
Jonathan |
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Supreme Being
Group: Moderators
Last Login: 12/21/2008 11:16:31 PM
Posts: 837, Visits: 1,901 |
| I wasn't able to duplicate those issues on 5.4, so I believe those are fixed in the version you have. Are you experiencing any of the above issues?
Bryan
Point Product Manager |
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Forum Member
Group: Forum Members
Last Login: 6/9/2008 2:57:02 PM
Posts: 30, Visits: 190 |
| | Thanks for your help, I did testing also. I havent had any issues, but was wondering if any one else was having any. Thanks Jonathan
Thanks for your help!
Jonathan |
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Forum Newbie
Group: Forum Members
Last Login: 9/8/2008 9:22:23 AM
Posts: 4, Visits: 14 |
| | We are testing our new version POINT 6.0 and have come across the following problems: 1. Discount Points on the GFE are wiped out after saving back from LP and instead it shows only the $ amount for the points charged. 2. Wording in the "Other Assets" in the Assets section gets wiped out when saving back to Calyx. 3. LPMI amount seems to disappear from line 902 (POINT version 5.4 & 6.0) after inputting then exiting the file and going back. After inputting it again it seems to save it the second time. Please advise if anyone has a way around these issues or how to resolve them. Thanks, Melanie |
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Junior Member
Group: Forum Members
Last Login: 11/26/2007 8:48:22 AM
Posts: 22, Visits: 43 |
| 1. Discount Points on the GFE are wiped out after saving back from LP and instead it shows only the $ amount for the points charged.
>>>> Since on LP screen there is room only for a dollar amount "Borrower Paid Discount Points Total Amount" if there is a change on LP side, Point would not know. This is the reason the amount is brought back as a dollar amount.2. Wording in the "Other Assets" in the Assets section gets wiped out when saving back to Calyx.
>>>>>> LP does not have a place on their interface to log the "Other description". On Import back to Point all assets are wiped clean and reimported.(because a user can go and change value of Assets on the interface) and since LP does not have this value its lost on Import back to Point. 3. LPMI amount seems to disappear from line 902 (POINT version 5.4 & 6.0) after inputting then exiting the file and going back. After inputting it again it seems to save it the second time
>>>> Are you talking about in regards to LP or something else? |
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Forum Newbie
Group: Forum Members
Last Login: 9/8/2008 9:22:23 AM
Posts: 4, Visits: 14 |
| | The LPMI problem is in the GFE in POINT. It has nothing to do with LP or saving back. Please advise. |
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