Error when attempting to edit a custom form

SYMPTOMS

When you try to use Microsoft Office Word 2003 to open a document that was created in an earlier version of Microsoft Word, the document does not open, and you receive the following error message:

Word was unable to read this document. It may be corrupt.
Try one or more of the following:
* Open and Repair the file.
* Open the file with the Text Recovery converter.
(C:\Documents and Settings\...\test.doc)

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 (http://support.microsoft.com/kb/870924/) How to obtain the latest service pack for Office 2003

After you install the service pack, follow the steps that are listed in the "More Information" section of the article to set the BulletProofOnCorruption registry key and to activate the hotfix.

How to obtain the hotfix

This issue is fixed in the Word 2003 post-Service Pack 1 Hotfix Package that is dated December 14, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

890932 (http://support.microsoft.com/kb/890932/) Description of the Word 2003 post-Service Pack 1 hotfix package: December 14, 2004

Bryan
Point Product Manager

This was a Microsoft bug in Word that appeared when you tried to open a document created in an earlier version of Word.http://support.microsoft.com/kb/889409/

SYMPTOMS

RESOLUTION

Service pack information

How to obtain the hotfix

This was a Microsoft bug in Word that appeared when you tried to open a document created in an earlier version of Word.
http://support.microsoft.com/kb/889409/