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| | | Junior Member
 
Group: Forum Members
Last Login: 12/29/2006 6:28:32 AM
Posts: 12, Visits: 57 |
| | We have some users that are complaining that Point duplicates other income (military base pay, schedule E, etc). Looking into it, it appears that this is occuring after running the loan through LP. User is entering the information correctly in Point under other income, which poplulates the income correctly under Gross Monthly income. They run the loan through LP, findings are correct, but when they choose to send results back to Point, the income is duplicated on the line above where the other income is already showing. Is there something they should be doing different or is this another LP/Point glitch? 
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Supreme Being
Group: Moderators
Last Login: 11/15/2008 10:00:24 PM
Posts: 835, Visits: 1,899 |
| The problem occurs because the users are typing in a custom description such as "SCHEDULE E". Since this string is not recognized as a valid option, the data gets placed in Other Income upon import. If they select the appropriate Describe Other Income option from the dropdown list, this issue should resolve itself.
Bryan
Point Product Manager |
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| | | Junior Member
Group: Forum Members
Last Login: 12/29/2006 6:28:32 AM
Posts: 12, Visits: 57 |
| | I had user try that. The income still doubled coming back from LP. Any other suggestions? 
This is on a non-occupying coborrower if that makes any difference |
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Supreme Being
Group: Moderators
Last Login: 11/15/2008 10:00:24 PM
Posts: 835, Visits: 1,899 |
| Originally the user entered "SCHEDULE E", which is not a valid option according to the available dropdown options. The user tried entering "Other Income" instead, which is a valid option. This throws the figure into the emtpy other income field in the income section. There are about 21 describe other income options available, one of those should match what the user needs. Try selecting "Military Base Pay" from the Describe Other Income dropdown list. That should resolve the problem. Having said that, I will investigate why selecting "Other Income" from the dropdown throws the amount again into the empty field.
Bryan
Point Product Manager |
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