Not able to view DU findings on Results page or Document Store after 7.2SP1 install

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Not able to view DU findings on Results page...

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EHald

Posted 1/6/2010 1:12:45 PM

Junior Member

Group: Forum Members
Last Login: 6/15/2010 12:13:09 PM
Posts: 15, Visits: 30

We are in the process of upgrading all our Calyx installs to version 7.2 SP1. So far so good for the most part.

We have noticed that a few users are having trouble trying to view the DU findings in the DU Results tab. Normally they can click on the Findings entry and a popup will appear with the results. These users get nothing. They can click the Credit and it opens fine. In addition for these users, if the go to the Document Store area, they cannot click on the documents and have them appear in the viewer. Nothing happens for any file. They only way then can view them is if they chose Print and get the Acrobat preview.

Any thoughts? This is for a handfull of users, and happens to all files, not just those run since the upgrade.

Post #10084

EHald

Posted 6/15/2010 12:14:09 PM

Junior Member

Group: Forum Members
Last Login: 6/15/2010 12:13:09 PM
Posts: 15, Visits: 30

I found the answer. Thanks to Medrick.

This is a problem with some DLL files not being properly registerd with Windows.

Here is the link to the KB article on how to fix this.

http://kb.calyxsupport.com/kb/article.php?id=635

Post #11298

keystone

Posted 6/23/2010 9:17:10 AM

Supreme Being

Group: Forum Members
Last Login: 2 days ago @ 11:06:56 AM
Posts: 265, Visits: 609

We have similar problems but we have multiple LO's reporting that when they view DU findings they get a debug error and Point crashes. A few of these LO's are having it happen on multiple files. As of now point tech support has informed us to rekey the file and submit again or get findings from the web. Apparently the results are corrupt?

There has to be another fix for this - LO's are getting very frustrated.

Thank you,

Eric J. Lilly

Post #11319

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