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RE: Running Into User Problems - Please Help!

BetaFisch — Fri, 26 Oct 2007 17:17:29 GMT

I was thinking it might be in one of the userprofile.ini files.

RE: Running Into User Problems - Please Help!

BrandonThomas46 — Fri, 26 Oct 2007 14:40:17 GMT

related to the save issue:

we can save files when we create a new file from scratch. however, we can not save a new file if we use any of our templates (after making the change in the directory described in the above posts).

i made a new template from scratch post directory changes in the ini file and still could not save any new point files.

here is the .ini file from my own username:

[Directories]

Folder0=N:\MORTGAGE INC\ACTIVE

Folder1=N:\MORTGAGE INC\2007 CLOSED

Folder2=N:\MORTGAGE INC\2006 CLOSED

Folder3=N:\MORTGAGE INC\2005 CLOSED

Folder4=N:\MORTGAGE INC\2004 CLOSED

Folder5=N:\REQUEST NWA\ACTIVE

Folder6=N:\REQUEST NWA\2007 CLOSED

Folder7=N:\REQUEST NWA\2006 CLOSED

Folder8=N:\REQUEST NWA\2005 CLOSED

Folder9=N:\REQUEST NWA\2004 CLOSED

Folder10=N:\REQUEST TEAM 2K\ACTIVE

Folder11=N:\REQUEST TEAM 2K\2007 CLOSED

Folder12=N:\REQUEST TEAM 2K\2006 CLOSED

Folder13=N:\REQUEST TEAM 2K\2005 CLOSED

Folder14=N:\REQUEST TEAM 2K\2004 CLOSED

Folder15=N:\REQUEST HQ\ACTIVE

Folder16=N:\REQUEST HQ\2007 CLOSED

Folder17=N:\REQUEST HQ\2006 CLOSED

Folder18=N:\REQUEST HQ\2005 CLOSED

Folder19=N:\REQUEST HQ\2004 CLOSED

Folder20=N:\REQUEST NAPERVILLE\ACTIVE

Folder21=N:\REQUEST NAPERVILLE\2007 CLOSED

Folder22=N:\REQUEST ELITE

Folder23=N:\TEST COMPANY\ACTIVE

Folder24=SENTINEL

Application=C:\PROGRA~1\CALYX\WINPOINT

Templates=N:\Global

User=%userprofile%

[Program Version]

ConfigServer=0

Program=Point

Version=5.3

Build=783

Source=Z:\3RDPAR~1\Calyx\POINT5~1.3

[User Information]

User=Network Administrator

Company=REQuest Mortgage, Inc.

Serial=193-2019-0000

Serial+=EM2z98BdNCrEkDwvCxyZJA==~@Pnt128~

GUID=002BBE12-64D9-4123-B496-98CA0D4C01A0

[Settings]

PLN=1

DATA_FOLDER_MGR=1

PPP=1

ClassName=Afx:00400000:8:00010003:00000000:0002006D

[Point Size Info]

Max=1

Top=0

Left=0

Bottom=600

Right=800

Point is saying it can't save the file because it can't locate c:\pntdata\borrower, but i'm not seeing in the .ini file where it tells it to look for that. any ideas?

RE: Running Into User Problems - Please Help!

BetaFisch — Fri, 26 Oct 2007 10:22:17 GMT

I think for the first issue you need to look through the winpoint.ini's userprofile.ini's on this machine and see where the users are picking up these settings from.

Your second issue sounds like a corrupt folder name so while you look through the ini files check folder.ini company name in those directories and see if any look off.

I don't recall if 5.3 or 5.4 fixes all the issues relating to corrupt data in folder.ini.

RE: Running Into User Problems - Please Help!

BrandonThomas46 — Fri, 26 Oct 2007 09:09:44 GMT

okay the directory thing helped and eliminated the problem... thank you!.

however, i have encountered two more problems:

1.) We can no longer save any new files to any company folder because Point can not locate the following file
C:\pntdata\borrower
We can still save existing files, but new files it isn't letting us save. Any ideas?

2.) When switching between data folders, 8 out of 10 times we get the following error message "invalid argument encountered". Where can I troubleshoot or look to to try and resolve this?

RE: Running Into User Problems - Please Help!

BetaFisch — Tue, 23 Oct 2007 15:16:24 GMT

yes it would create your problem. In each winpoint.ini set the user= directory to the users copy of the application directory.

RE: Running Into User Problems - Please Help!

BrandonThomas46 — Tue, 23 Oct 2007 13:24:38 GMT

all of the ini files on the server point to one file:

c:\program files\calyx\winpoint\user\userprofile

so if all .ini files and all users are using this one file, would it create the problem I am experiencing and how would I resolve it?

RE: Running Into User Problems - Please Help!

BrandonThomas46 — Tue, 23 Oct 2007 12:43:31 GMT

the folder lists have been displayed correctly each time. however, as soon as someone closes a file in point and they are back at the main page, the screen refreshes and displays all of the files in the folder that is listed 1st in the folder list regardless of if the individual has access to the files in Point or based on the .ini file. the folder in the top left navigation bar still displays correctly as the 7th or 8th in the list "Mortgage 7", but the files displayed are all for "Mortgage 1". This person than has to log off point and log back in to get back to the actual files in the "mortgage 7" folder.

RE: Running Into User Problems - Please Help!

BetaFisch — Mon, 22 Oct 2007 22:31:20 GMT

In your winpoint.ini files make sure the user= diretory is also diffrent for all users. otherwise they may end up getting the folder lists from a common userprofile.ini

RE: Running Into User Problems - Please Help!

BrandonThomas46 — Mon, 22 Oct 2007 14:01:05 GMT

Each user does have its own .ini file and I have just confirmed the application directory as well. Any other ideas as to what could be contributing to these problems?

RE: Running Into User Problems - Please Help!

BetaFisch — Mon, 22 Oct 2007 13:46:28 GMT

for that version of point make sure each point user has their own winpoint.ini file and a separate application directory.

Running Into User Problems - Please Help!

BrandonThomas46 — Mon, 22 Oct 2007 11:23:00 GMT

I'm currently running Point 5.3 in a Citrix environment and I'm frequently running in to problems across the board for my user community. I have 15 data folders and roughly 50 remote users. The users have an .ini file that distinguishes what data folders they have access to.

Once a user logs in to Point, without fail, within 5-15 minutes the user will click search for locate files and be given files that are not in the data folder they are searching and in some instances that they don't have access to based on the .ini file. Sometimes that phrase "invalid argument was encountered" will appear, but most of the time there is no error message. My users have to log in and out of Point every 5-15 minutes to get any work done. Very inefficient!

Any ideas?