Calyx Software Message Board / Calyx Point / Citrix / Terminal Server

Borrower file goes corrupt (all data disappears)

julie — Thu, 16 May 2013 14:19:57 GMT

We have now had this happen about 10 times. We are operating in a Citrix environment. Nothing in particular seems to trigger it, but we open a loan only to find that all the borrower information fields are completely empty. If you view the directory in which the data is stored, the .brw file is there but it is 0KB. This seemed to start happening after we moved to a new Citrix server. I can grab a copy of the brw from our backups and import it into the loan and all is well, but this is a concerning issue. Is there anyone else who has experienced this OR who has a suggestion as to what might be the root cause? Thanks.

View documents in Document Management not working

TT — Wed, 27 Mar 2013 15:04:08 GMT

We are having an issue where we cannot view documents under the Document Management screen. When a user clicks on the Document Management menu nothing appears happen. Same thing happens when the users selects Services-Closing Documents-View document.

Is there something special that needs to be setup when you install Point on Citrix to be able to view documents? Is it looking for a certain location?

Tim

Print window SLOW to appear in citrix environment

julie — Wed, 23 Jan 2013 12:01:00 GMT

Point 8 is loaded onto a brand new Citrix server. Everything is functioning well, BUT the print window takes about 30 -45 seconds to appear after clicking PRINT. THis is only in Point; not noticing it in other applications. Has anyone else seen this or have an idea HOW to troubleshoot it? Thanks.:w00t:

Installed Point 8.0 on new citrix server running 2008 R2 and no users can see the data files except the Admin

jheringt — Mon, 10 Dec 2012 16:52:42 GMT

We have version 8.0 of Point running on our current server farm with no issues. It runs on Citrix servers using W2K3. We are building a new farm with Server 2008 R2 as the OS and I got the program installed on the new server, but when I attempt to run it as any user except the administrator, I get the message Use Point Admin to connect a data file. Point Admin allows me to view the shared file path to the data files and Point template locations, but when I attempt to add them, nothing happens, they never show up. Please let me know if you can lend a hand and let me know where I'm going wrong. Thank you!

Custom Forms in Terminal Server/Citrix with Roaming Profiles and Office 2010

jdoe — Tue, 04 Jan 2011 16:56:07 GMT

Since upgrading Office 2003 to Office 2010 Custom Forms no longer print on our Terminal Server/Citrix Servers with Roaming profiles. The exact error when printing is "Autoword Command Failed." It seems to work when using local profiles instead of roaming profiles but further testing is needed. Also, for some users it will print the first time they try to print a custom form but then never works again. More testing is needed on this also to confim it. Any help would be greatly appreaciated.

Print Groups

mauibnd — Wed, 11 Jul 2012 16:50:12 GMT

Good Day All,

I am running Point 7.6sp1 on a Windows 2008 Standard box. My users connect via Terminal Services. Whn logged onto the Termial Server none of the custom form print...only the standard Calyx forms (1003, 1008, etc)

I was having an issue with the custom forms print really slow on my local system so I went through an registered some dll files per kb attical 0040. here are the dll's

ran cmd as admin and:

regsvr32 c:\windows\syswow64\oa_fullversion.ocx Failed (was told this was related to Microsoft Office/Word)

regsvr32 c:\windows\syswow64\tab32x30.ocx Pass

regsvr32 c:\windows\syswow64\ttf16.ocx Pass

regsvr32 c:\windows\syswow64\saxfile.dll Pass

regsvr32 c:\winpoint\pdfcreactivex.dll Pass

regsvr32 c:\winpoint\acpdfcrext.dll Pass

regsvr32 c:\windows\syswow64\officeviewer.ocx Pass

I thought this may also be what going on with the Server so I went through and registered them there as well. Didnt seem to do a thing. Anybody have any ideas or solutions.

Cheers

Terminal Server issue

mauibnd — Fri, 06 Apr 2012 12:18:58 GMT

Here is the deal,

I have LO's that need to connect via Terminal Server. The problme is when they run DO on the Terminal Server and get credit and findings, then click on the results tab to convert the HTM to a PDF, it kills point. A dialoge comes up "Point Applicationhas stopped working. A problem caused the program to stop workikng. Windows will notifiy you if a solution is available".

This is what i have tried:

Deleted the Calyx document converter printer

Deleted cdintf.dll and cdintf450.dll from c:\windows\system32\spool\drivers\x64 and in the \x64 folder, the 2 folders in there deleted the same files from there.

After that I went to c:\winpoint and then double clicked pdfinstall.exe

Installed that and re-launched Point on the Terminal Server, ran DO, got the findings, and everything worked (HTM to PDF conversion).

The problem is 5 minutes later I will run DO again, same file, same session, same everything....ind it will give the same error. Very frustrating.....AARRGGGG:angry:

Any advice/ideas would be sweet:D

Terminal Services / Point 7.4SP5

jmeisenhelder — Fri, 08 Jul 2011 17:28:20 GMT

We have a user that is trying to use Calyx Point 7.4SP5 on a Windows Server 2008 Terminal Server. Her installation settings are correct, but for some reason it is not mapping the data folder correctly so she cannot see any existing documents or templates. I have tried assigning different installation settings, as well as following KB 0315 Installing Point 7.4 in a Citrix/Terminal Server environment and nothing has worked so far.
Can anyone help? Thanks!

Send as PDF email font changes using Outlook 2010

Jon Scheidt — Mon, 09 May 2011 19:38:51 GMT

Our users have an issue when sending Point forms as PDF using Outlook 2010. Once the forms are converted and attached to the email in Outlook 2010, when you enter text into the body of the email and either backspace or delete text, the font will change to tonga or an asian language font.

I tried the Save & Send as a PDF feature in Word 2010 and the font does not change. This is leading me to believe that Point is using something other than the sendmail functions from microsoft and it os causing an issue.

Any ideas?

Thanks.

Email Forms 7.3

mramey — Fri, 05 Nov 2010 10:30:16 GMT

After upgrading to 7.3 when trying to email out of Calyx results in the job hanging in the Calyx Document Converter. I have tried all the suggestions from the FAQ and forums including deleting and reinstalling and using Admin rights, etc.

We have been unable to get in touch with support, so any other ideas on getting it working?

Terminal Services 2003

Remote desktop connections with 2003 Windows server and 7.4

rosanova — Tue, 15 Mar 2011 17:56:48 GMT

I have 2003 windows server and my users connect via Remote Desktop from any type of computer on our LAN network or via external vpn. We just installed the upgrade Calyx7.4 on the server and now no one can open up the 7.4 Calyx program? Calyx indicates the 7.4 is compatible with 2003 Windows server and it works fine with 7.2 installed by CD but something is up with the permissions/security settings as it relates to 7.4. Curiously 7.4 opens on the server but no one can open the program remotely on the server yet they can all connect as usual to the server?

Remote Connection

al sleet — Wed, 09 Feb 2011 09:38:01 GMT

We have an originator that is on the road and wants to access Calyx via remote connection. Calyx is hosted by Focus IT and we have the remote connection setup but the program is so slow it is impossible for him to enter an application in front of a customer. Is there a way that we can increase the speed?

Vendor List error - URGENT!

MCO-MV — Mon, 31 Jan 2011 13:34:23 GMT

Hi everyone, just completed an upgrade of Point and Point central from 7.2 to 7.4 workstations and 7.3 server over this past weekend. I also have a Citrix presentation server that was upgraded from Point 7.2 to 7.4. The upgrade went well without error. However, my Citrix users aren't seeing all the vendors. When they click on Utilities ->Enable/Disable Vendors, the following error message is displayed:

Failed to get Interface Vendor List. Please re-install Point.

What's strage is, if I log into Point with my credentials, I don't get the error at all and can enable and disable any vendor I want. The only difference I can tell is I am an administrator on my Windows 2003 domain.

Any help would be greatly appreciated!

Installing Point 7.3/7.3SP1 in Terminal Services?

bconfair — Tue, 16 Nov 2010 09:40:18 GMT

Is there instructions somewhere on how to install the new version of Point (7.3/7.3SP1) in a Citrix environment? Thanks!

-Brad

7.3 Download Link

jheringt — Wed, 03 Nov 2010 12:59:08 GMT

I'm looking for a link to download the update for 7.3 to try and avoid this new download / install routine. Seems like alot of extra work especially for those of us running Citrix / Terminal Server. Any assistance would be greatly appreciated.

Thank you.

Does PDS 7.2 work in Terminal Services ?

dlebaron — Wed, 03 Mar 2010 01:10:08 GMT

We ran point in the standard edition in terminal services without any issue, but since then have brought up a dedicated IIS\PDS server and a terminal server for the client side app. Issues we are having are with the custom forms, print groups not showing up for users. Does or has anyone sucessfully gotten point to work on PDS 7.2 in a Windows Server 2008 Terminal Server. If you have any help around setup and users profile would be great.

All forms except custom forms work in Terminal Server ??

dlebaron — Wed, 03 Mar 2010 15:58:51 GMT

All forms exccept custom forms print\work in Terminal Server ?? The custom forms are mapping over for the user to choose, but when a user attempts to print a custom form, the program crashes with an error: faulting module mscorwks.dll, version 2.0.50727.4200

Any thoughts?

faulting module mscorwks.dll, version 2.0.50727.4200 in Server 2008 Terminal Server ??

dlebaron — Mon, 01 Mar 2010 23:14:44 GMT

I hav esome user that can login to point, other users get the following error. They are all loggining intot he same terminal server:

Any idea what is causing this?

Faulting application Winpoint.exe, version 7.2.1147.1217, time stamp 0x4b2ada46, faulting module mscorwks.dll, version 2.0.50727.4200, time stamp 0x4a9ee474, exception code 0xc0000409, fault offset 0x0025a8a6, process id 0xf04, application start time 0x01cab9bb09f8af87.

Problem signature:

Problem Event Name: BEX

Application Name: Winpoint.exe

Application Version: 7.2.1147.1217

Application Timestamp: 4b2ada46

Fault Module Name: mscorwks.dll

Fault Module Version: 2.0.50727.4200

Fault Module Timestamp: 4a9ee474

Exception Offset: 0025a8a6

Exception Code: c0000409

Exception Data: 00000000

OS Version: 6.0.6002.2.2.0.18.10

Locale ID: 1033

Additional Information 1: aaea

Additional Information 2: 2af77a95d22aa7d5d44d8fc50217d6e8

Additional Information 3: e4fc

Additional Information 4: 5bec9e67fcaa1176feba155546d76193

Read our privacy statement:

http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

Calyx Slow Refresh/Delay Typing in Citrix

eazeaz — Wed, 24 Feb 2010 11:20:54 GMT

We have calyx running on a xenapp 4.5 server running 2003 server. The typing seems delayed and refreshes/scrolling seems slow. There are no network issues, and all other published applications on this server run fine. There are no resource issues with the machine.

We were unable to move Calyx to our nicer 2008 xenapp 5 servers because of constant lockups, etc with the amyuni pdf driver. Amyuni says they dont support 2008 server with the version of their driver calyx is still using.

long story short, does anyone else notice slowness on screen refreshes and/or typing delays with calyx in citrix? Anyone found a way to get Calyx to run on 2008 x64 xenapp servers without locking up constantly (and yes I have read ALL the documents about changing port names, and permissions, etc)? Are there any adjustments to calyx that can be made to limit screen drawing, or increase performance?

It really seems a shame that we can type faster than the program can display the text..........

we are at sub 1ms network times on the local LAN, no wan involved. Changing color depth, speedscreen options, etc have little/no effect.

Citrix PDS users losing files all a sudden

aesmith — Mon, 01 Feb 2010 10:25:59 GMT

Over the past two weeks we have had helpdesk calls that files are missing after being created or moved to another folder. We do not see these in the temp directory, the database or our back ups. Please help so we can recover the files and not have anymore issues like this.

Point 7.2SP1 Crashing across multiple servers 0xC000005

tim0 — Tue, 26 Jan 2010 23:12:38 GMT

We have a few TS boxes that have been running stable for years. Having run with many previous point updates. Although I generally wait for new versions to weed out the bugs. The most recent [forced] regulatory update to Point 7.2SP1 has caused issues though with users crashing in Point regularly. I have tested various things to rectify. From replacing MFC90.DLL's with a lesser versions. Wiping the \Application Data\Calyx folders, Running users with elevated permissions as Power User {in test mode}. All of these still result in crashes. Even as a full blown Admin it crashes, just not as often. Has anyone using terminal services or local PC installs of 7.2SP1 seen this happen?

There is one crash that I can force: When logged on as a standard 'test' user then running Point. I then wait..wait..wait at the Point login box, and just don't sign in. Within 60-90 seconds it will crash with the following error. [img]http://www.legacyg.com/info/pointerrors.jpg[/img]

I can reproduce this error all day long, except as full Admin. Admin level errors are more sporadic, but have experienced them myself while changing Company Defaults, and Loan Rep lists.

Also the only other software packages that have changed recently in the last 3-4 weeks are Adobe Reader 9.2, DelMar DataTrac client 9.2, and various windows updates.

If you have any insight I would appreciate it.

Thanks

Save as PDF to local machine, Freeze

CTS — Mon, 11 Jan 2010 13:01:56 GMT

Encountering an issue when trying to "Save as PDF" and save to the local workstation, rather than the terminal server. Local drive redirection/mapping is enabled so the "Save As.." box shows C on TSClient, etc. However, when trying to save the file, Point hangs for ~8 minutes before the process completes. The strange thing is that the file appears in the save location almost immediately and can be opened but after 8 minutes the file size changes slightly.

Example:

New loan file, Save as PDF Loan Application - All Pages, point to C on TSClient.
File size immediately after = 24.8k
File size after 8 minutes = 24.6k

This happens with any form, custom or regular and as I mentioned above, I can save and open the file within seconds and view what appears to be a complete form but Point continues to hang there. Saving as PDF to the local TS works fine, and printing to local machine printers works fine. I can even print to PDF and save to the local machine without any problems. Windows firewall is off on both sides, removed AV for testing purposes, etc. Exporting (FNM, etc) to the local machine works flawlessly.

Any thoughts?

Thanks in advance.

Point 7.2 unable to view credit report

criticlspoke — Wed, 16 Dec 2009 21:58:07 GMT

On 2003 Server, TS users are able to pull credit, but unable to view the credit report. There is no error, but the report does not pop up. Logged in as an administrator, I am able to view the report. I am hoping someone else has experienced this and might point me in a direction.

Point 7.2 Reports Blank on Clients PCs, work on TS

jingram — Fri, 27 Nov 2009 18:01:19 GMT

Anybody else done the upgrade to 7.2 and encounter this? They were working fine with the 7.1 release.

Cannot update User

falcon101 — Wed, 19 Apr 2006 08:41:59 GMT

Firs of all just wanted to say that this is Very informative and helpful board that has helped us alot in our POINT on TERMINAL Server issues. Thanks.

We have user logging into point from remote offices through terminal server. It has been a bitter/sweet experience as we had some postives and negatives. I will post with more quetions later but this is odd problem we are facing now:

Whenever I (administrator) log into the server (locally) and try to update/modify a user's permission i am starting to get the following message box:

USER UPDATE ERROR

Error Updating user information

I have rebooted the server thinking it just a glitch but no good. Now we have not tried to recreate the user and try but anyone knows whats going on? This is another one of the FRUSTRATING issues we are facing with POINT on Terminal Server.

Thanks in Advance.

Point 7.1

Eastown Tech — Thu, 17 Sep 2009 11:11:42 GMT

Has anyone successfully upgraded to 7.1 on TS 2003 yet? After the 7.0 upgrade, I'm a little hesitant to throw it into production without hearing a happy tale of triumph.

Multiple borrower info in PDF form output to email

aesmith — Tue, 27 Oct 2009 11:43:50 GMT

We are testing Calyx for Citrix implementation. We have test users that had several occurences when information from a borrower from a separate branch would appear in the PDF form that was generated by an agent. Test environment utilizes Published Desktop, from which the user launches the Point 7.0 application.

About the problem:

User was in a loan in the XXX1 Sales branch folder in Point. She wanted to email the GFE to a realtor, so she went into the print screen, selected the GFE and saved it as a PDF. Then she attached the PDF in an email. There were DU findings in the attachment with the GFE for a different borrower from a COMPLETELY different branch. I have seen this thread in a different forum, but we are talking here about a multiuser environment and a borrower from a different branch...

http://messageboard.calyxsupport.com/Topic9416-8-1.aspx

Any help would be greatly appreciated. This is a confidentiality issue, so we would like to resolve this.

Custom Forms are empty for TS clients only

Bridgeworks — Tue, 06 Oct 2009 17:57:36 GMT

Hello Everyone, I am looking for a reason or better yet a solution on getting our cutom forms to show in our TS client.

MS server 2003 sbs running exchange, and acting as DC for domain. Point is installed on another 2003 server (standard) and network client install was done using admin login.

two screen shots, same user, 1 local and one on TS

Requesting credit locks up Citrix session

todrescher — Mon, 10 Aug 2009 21:00:50 GMT

Requesting credit in Point will lock up the Citrix session completely, requiring it to be logged off from the admin console.
The credit request actually goes through, and when the user is able to get back in to Point they are then able to manually populate the required fields through Point.
Event log displays nothing out of the ordinary.

I saw what sounded like a similar error in this forum which mentioned that EVERYONE should have write access to the C:\WINPOINT directory, so I tried that and it made no difference.

As noted above, the only server we are having this problem on (we're currently using 3) is running Citrix XenApp on Windows 2008 server 64bit. Point version is 7.0.

Point Administrator - 7.0

Eastown Tech — Wed, 06 May 2009 09:14:31 GMT

Hey guys - Thanks for the update for 7.0. Worked like a charm in my 2003, load balanced, dual Citrix environment. I'm finding, though, that Point administrator is no longer able to pull a folder list for individual users since the update. I'm guessing it too is pulling from the \windows\winpoint.ini file because when I edit under any user's account, it updates the windows file and not the profile version.

Is anyone else running Server 2003 seeing that behavior?

Point 7.0 sp1 causes pcf.exe to stop working

Originalit — Fri, 17 Jul 2009 17:35:50 GMT

Citrix: each user has winpoint.ini in their home directory of H:\. H:\windows\winpoint.ini.

Each user's winpoint.ini has the application=m:\winpoint.(one winpoint folder on the server)

Problem is:

When the update to 7.0 was performed and service pack installed, the pcf.exe does not work. The following error occurs:

PCF Error
Task Update Error:
Unable to update task list. No task information found.

The error occurs after you enter the password from opening pcf.exe. > Click Copy > The above error occurs.

If I reinstall Point 7.0 with no updates, the pcf.exe works perfect and they can copy files. However, 7.0 has the problem with the winpoint.in not reading from the users home directory.

So when we updated to 7.0 sp1 again, lo and behold, the winpoint.ini works good from the H drive but the pcf.exe files don't work again.

Can't resolve. Any suggesstions are greatly appreciated.

Requesting Credit with Point on a Terminal Server

baiju — Wed, 24 Jun 2009 19:58:10 GMT

I support an office where they run Point on a Terminal Server. Everything is working except that the users cannot request credit. I as the administrator/person who installed point can request credit. I tried making one of the users an administrator and that did not resolve the issue. I was wondering if there is some sort of setting to point the other users to where the credit files are at.

The error I get is "Failed to get Credit Provider List. Please re-install Point"

Any help is appreciated.

Blank PDF when run credit

jausband — Fri, 03 Jul 2009 13:23:49 GMT

I've upgraded from 6.2b to 7.0SP1.

When users pull credit through Advantage they are getting a blank PDF screen after it populates. I read on here that its a known issue and should be resolved with SP1.

What's weird is I can view some credit reports when I go to 'Services, Credit Reports, and View Credit' but not all of them. I can with version 6.2b. Also the ones that I can view in 7.0sp1 come up in explorer and the ones that I can't just open another window in Point.

Is there something else I can check on this? Running the dreaded Terminal Server Windows 2003.

Thanks

Easy Instructions for installing point on Terminal Server

pausco2007 — Fri, 03 Apr 2009 07:58:09 GMT

The above pinned Step by Step instructions are great, but i have created a little or maybe even a lot easier way of doing this. The following is how I installed and configured Point 7.0 and 6.2 on terminal server 2008. This should work for Server 2003 also.

1. I typically create an account on the domain named "Setup" I install all programs under this account and then copy this account's profile to the default user profile. For Server 2003 it is C:\Documents and Settings\Default User and for Server 2008 it is C:\Users\Default

2. I setup the terminal server, get updates, join it to the domain, install all other applications get their updates etc. I leave Calyx Point for last.

3.Install Calyx Point under the Setup account. I configure point using Point Administrator. All this program does is modifies the WinPoint.ini file under C:\Windows\ Once I have point configured exactly the way I want it, I log off Setup and then login under administrator and then copy over Setup's profile to the default profile.

So far this should be very easy.

4. I create a VBS login script and a .bat script for the users that are going to use the Terminal Server. Below is my login script. I X'd out some things that are private to my organization.

This is the VBS Script. This should be run first. At the end it will call and run the .bat file that is named: move.bat

Option explicit
on error resume next

dim objFSO, objFile, objShell, objNetwork01, oShell, WSHShell, UserName, Profile
dim System

Set objNetwork01 = CreateObject("WScript.Network")
Set objFSO = CreateObject("Scripting.FileSystemObject")
Set oShell = CreateObject("WScript.Shell")
Set WSHShell = CreateObject("Wscript.Shell")

UserName = oShell.ExpandEnvironmentStrings("%UserName%")
Profile = oShell.ExpandEnvironmentStrings("%Userprofile%")

Set objFile = objFSO.CreateFolder (profile + "\AppData\Local\VirtualStore")
Set objFile = objFSO.CreateFolder (profile + "\AppData\Local\VirtualStore\Windows")
Set objFile = objFSO.CreateTextFile (profile + "\AppData\Local\VirtualStore\Windows\Winpoint.txt")
objFile.WriteLine("[User Information]")
objFile.WriteLine("Company=Ace Lending LLC")
objFile.WriteLine("Serial=XXX-XXXX-XXXXX")
objFile.WriteLine("User=Windows User")
objFile.WriteLine("GUID=Yours goes here")
objFile.WriteLine("Serial+=Yours goes here")
objFile.WriteLine("[Program Version]")
objFile.WriteLine("Build=1043")
objFile.WriteLine("ConfigServer=0")
objFile.WriteLine("Program=Point")
objFile.WriteLine("Source=C:\Utils\Client\")
objFile.WriteLine("Version=7.0")
objFile.WriteLine("[Settings]")
objFile.WriteLine("DATA_FOLDER_MGR=1")
objFile.WriteLine("LastDLLRegister=1043")
objFile.WriteLine("ClassName=Afx:00400000:8:00010003:00000000:002700FD")
objFile.WriteLine("[PDS]")
objFile.WriteLine("Enable=1")
objFile.WriteLine("SecurityKey=Yours goes here")
objFile.WriteLine("WebService=Yours goes here")
objFile.WriteLine("[Directories]")
objFile.WriteLine("Application=C:\WINPOINT\")
objFile.WriteLine("Templates=C:\PNTTEMPL\")
objFile.WriteLine("Folder0=C:\PNTDATA\")
objFile.WriteLine("Folder1=SENTINEL")
objFile.WriteLine("Temporary=" & profile & "\AppData\Roaming\Calyx Software\Point\Work")
objFile.WriteLine("[Point Size Info]")
objFile.WriteLine("Max=1")
objFile.WriteLine("Top=0")
objFile.WriteLine("Left=0")
objFile.WriteLine("Bottom=600")
objFile.WriteLine("Right=800")
objFile.Close
WSHShell.Run ("\\acelendingllc.internal\sysvol\acelendingllc.com\scripts\move.bat")
WScript.Quit

What this VBS Script does is creates a file named WinPoint.txt It creates a text file because this script will not write to an .ini file. The move.bat script simply renames WinPoint.txt to WinPoint.ini so that Point can get is configuration parameters.

If you look the VBS script will create this winpoint file for each and every user that logs in and create it under their user profile. This needs to be done because of how Terminal Services operates. The user can not directly access certain files in the C:\Windows directory. So the terminal server will create these files under a temp directory in the users profile. If the winpoint file does exist when point is launched it will create a blank one with no settings. The above VBS Script will create the winpoint file with the settings the user needs.

Now how did I come up with the values for the winpoint file that is created under each users profile. Do you remember when I was logged in as setup and run point administrator? and configured it? This like I said above modifies the C:\Windows\WinPoint.ini file. This is where I copied values for up above. If you do that, your Terminal server should be able to run point with out any problems.

I saved this script as pointinstall.vbs in the sysvol and then the scripts folder directory of the domain and then used group policy to apply the script to the users who will be using the terminal server.

The last part is the move.bat which will also sit in the sysvol directory in the scripts folder for the domain. The code for move.bat is:

C:
cd %userprofile%
cd AppData
cd Local
cd VirtualStore
cd Windows
move Winpoint.txt Winpoint.ini

I hope this helps. If anyone needs any further assistance I would be more than happy to help. You need you may email me directly at scottp@acelendingllc.com I would prefer posting a response to this thread so that everyone else can see what issues may arise.

Any Issues with 6.2b install?

jwatson — Wed, 14 Jan 2009 08:53:50 GMT

Hello, I have Calyx point set up in a TS environment. Last update 6.2a blew away my individual user's folder settings. Thank goodness for backups. Was able to re-paste back in user settings. Question - Anyone installed this yet? Are there any issues with this update? thank you!

Cant view new data folders for users logged into Terminal server

robhawker — Wed, 04 Feb 2009 12:56:37 GMT

I am working with point 5.3 on a server 2003 sp2 terminal server. Roaming profiles are setup and are stored on a separate 2003 SBS.

When i add a new data folder and add the user to see it it does not show in their list of folders. I have checked the winpoint.ini and the folders are listed and the user has full control to the ini file. I am not sure where to go with this. Everyone that actually uses a desktop computer instead of the terminal clients doesn't have this issue.

Is anyone aware of some permissions that i need to setup?

-Rob

PDS 6.2 and VMWare ESX Server

chuck — Fri, 31 Oct 2008 12:27:08 GMT

I am curious if anyone else is running this on a virtual machine with this product.

INI Files

Idahobusinesstech — Wed, 31 Oct 2007 15:06:03 GMT

I have custom INI files for all my remote users, but peridically these files seem to revert back to their defaults and I have to modify all the directory paths again. I see most people copy or create these files during user logon. Is that necessary?

Calyx Point has encountered an error it could not recover from.

KScull23 — Tue, 16 Dec 2008 11:04:11 GMT

Please see attached screen shot of error for more detail. Current Point installation is ver 6.2a in an Citrix environment. Users see this message upon first attempt to open Point a second attempt proves successful access to the application. Any help in regards to fixing this is most appreciated.

Custom TS Instructions - Please Help

Cloaiza — Wed, 17 Dec 2008 09:53:05 GMT

I'm working on setting this up for some of our remote users. The XP terminal server works fine. I've installed point on this machine normally, but am curious if there are any setting I need to change. It seems to work fine as is, but going through the step by step guide I wonder about a few settings mentioned there. Most of that seems to be related to roaming profiles, non-admin access, etc.

Here's the setup:
I have Elusiva Terminal Server Pro running on an XP computer. I have about 8 users that use this machine and all are local computer admins. We are not using roaming profiles.

I am most worried about:
Print jobs stepping on each other
Access issues
Template access
Etc.

Can someone she light on any steps I should do to make sure this does not happen.

Thanks to all in this forum!! Great information and very useful!!