Calyx Software Message Board / Calyx Point / Installation / Network Setup

Employment Information Changing

Rallze — Fri, 19 Feb 2010 17:00:12 GMT

Recently, we have been noticing on our Calyx files that use LP as the AUS, the current employer information on page 2 of the application is being replaced by the previous employment information when LP is run. We have not noticed this on all files, but only a select few. Is there an interface issue with LP?

Inputing Seller paid closing costs (GFE 2010).

JMT mortgage — Tue, 02 Mar 2010 14:29:01 GMT

Does anyone know how to input seller paid closing costs in the Initial Fees Worksheet so that they import to & show up on the 2010 GFE?

JMT

Upgrade 6.0 to 7.2 with diff user/company/accountID

buildtopic — Tue, 02 Mar 2010 00:37:42 GMT

I have Point 6.0 installed on my laptop (Windows XP Pro/SP3), I got the software from my previous employer, then today I got 7.2 from my current employer, when I installing 7.2, in the user/company/account ID window, it shows info from my previous employer, since I don't have the old account ID, I have to replace all with new user/company and account ID. Installation completed successfully, but when I double click Point icon, or click WINPOINT.EXE file, Point 7.2 won't start, absolutely nothing, not ever the flash window, or any error messages.

So I tried to install Point 7.2 on another laptop, it never had Point software installed, installation went well with user/company/account ID from current employer, and I'm able to start Point 7.2 without any problem.

My question is, what do I have to change on the laptop with Point 6.0 installed, in order to let Point 7.2 with different account ID work. I also tried to uninstall Point 6.0 before install 7.2, it didn't work either. Help please !!

Point 7.2 SEHException Error

IDSWizzard — Sun, 28 Feb 2010 12:50:36 GMT

We have numerous users, all of which can access our Point Central system fine, save for one. This one, I am getting the following error:

Calyx Point has encountered an error it could not recover from.

The details are as follows:

System.Runtime.InteropServices.SEHException: External component has thrown an exception.

at CPointApp.SubInitInstance(CPointApp*, Int32 LibMode) in d:\foreman\source control\point\main\winpoint.cpp:line 1048

at CPointApp.InitInstance(CPointApp*) in d:\foreman\source control\point\main\winpoint.cpp:line 626

What's odd about this is that Point runs fine non PDS mode (local only) mode with no errors. It's only when I activate the PDS that the error occurs.

I've tried uninstalling/removing Point and associated WinPoint.ini file, reinstalling both Point and the WSE system and made sure permissions on everything were o.k.

Couldn't find any problems like this on the board, so any help in the right direction would be greatly appreciated.

Sam

convert to PDF with 7.2 issue

rockwhite — Thu, 18 Feb 2010 20:58:49 GMT

Recently moved my Calyx 7.2 to a new computer with Windows 7 / 64 bit. Have 9.0 adobe writer. Cannot convert Calyx files to PDF now. Anyone else had this issue?

Data Folders

jen — Wed, 17 Feb 2010 09:57:55 GMT

I am trying to create other data folder (ex. Closed Loan folder, Funded Loan folder etc...), but nobody else can see them. I've double checked permissions and everything seems to be ok. Anything else I have created, such as templates and tables, others can see no problem. Would anybody be able to help me with this?

Copying data folders and templates to new computer

schristian — Mon, 08 Feb 2010 16:59:21 GMT

Can anyone please tell me easiest way to copy all Point data (data folders, borrower files and master templates) to a new computer. In years past all I had to do was from Windows explorer, C drive, copy both Point Data folder (PNTDATA) and templates (PNTTEMPL) folders and paste into USB drive, then copy back in new computer. I can see all data transfered to USB drive correctly including all borrower files, but when I try to paste them into Point on new computer nothing carries over (even though I get a message that it has). I've tried running the "rebuild" list, and still nothing. I need to basically move everything, Data folders, borrower & prospect files, ALL templates and cardex files. Any assistance would be greatly appreciated.

Thank you, Susie

Standardize Shortcut toolbar

LWLee — Thu, 31 Dec 2009 17:49:07 GMT

Is it possible to standardize the shortcut toolbar across a network install of Point? I believe there previously was an .ini file that controlled the shortcut toolbar, but I can't find it any longer.

SP1 installs but 7.2 is not updated!

Eugenia — Sat, 13 Feb 2010 09:35:56 GMT

I installed SP1 on a single computer. Installation went fine, but when I start Point GFE 2010 still shows signature lines on Page 3! Build still shows as 1146.100 - what to do? What to check?

Thanks

Having a problem imputing fields in point 7.2

RPavley — Tue, 09 Feb 2010 17:57:15 GMT

Hello all. I'm posting here because I have no idea where to turn. My office tech support has no clue what's going on. Even Calyx phone support has never heard of my problem so I was wondering if anyone here has. I'm running Point 7.2 on my Windows 7, 64 bit laptop, and yes, I've uninstalled/reinstalled several times, even using other copies of the disc. Point is the only program I seem to have trouble with.

The problem: After working with a file for several minutes, I suddenly will not be able to input any info in any field on any page. Even copy/paste will not work. Furthermore, if I hit the "Backspace" key, a small square will appear in the field. These small squares are literally the only the input I can place in a field. This glitch seems to occur and then stop at random intervals. It is extremely aggravating, as a process that should take ten minutes can take over an hour with constant restarts of the program or the computer.

Has anyone heard of this before? Is there any possible fix? I'm hoping it's something simple like a keyboard setting that I'm just not aware of. Any help would be greatly appreciated.

Mycalyx

dave1119 — Wed, 10 Feb 2010 11:04:23 GMT

We just got our setup info for Mycalyx deployment (new to Point). We are 3rd party hosting the PDS. I will be doing setup configuration of Point and would like to do some of this from my home over the weekend. My question is can I push out a client to my home email, install on home pc and work from there and when i'm done push it back to my office pc. If so, do I delete the user when i'm done and setup new again. Does this make sense??

Also, is it better to configure Point before pushing out the client to users? or does it matter that much. Preferences??

Calyx Point and VPN

Clay — Thu, 04 Feb 2010 13:42:33 GMT

I am new to Calyx Point. I know I can network the PNTDATA and PNTTEMPL folders. Can I access these from a remote location via a VPN?

Templates for loans and closing costs and title tables for Georgia and Alabama

pbbright — Wed, 03 Feb 2010 10:32:08 GMT

New to Point and thought they would have more templates already set up. I am missing something??? Is there a website or can someone please share... Thanks

Peter

Error 1325. PrintGroups is not a valid short file name

RNekola — Wed, 03 Feb 2010 09:29:36 GMT

I am trying to reinstall the point 7.2 software and I am getting the error listed above. Not sure why that would hold up an uninstall but if anyone has any ideas it would be apprecated.

Fields Grayed Out after 7.0 installation

Pat Slattery — Wed, 29 Apr 2009 09:40:46 GMT

We had out upgrade last night, now we can't use the "track registration and rate lock" or "Track Trust Account" options because they are grayed out. Any ideas?

Thank You

Pat

When the users try to run Start.exe after the 7.1 upgrade, nothing happens

BetaFisch — Wed, 09 Sep 2009 11:52:09 GMT

[quote][b]Wisegoat (9/9/2009)[/b][hr]We are having issues with the workstation installs since the upgrade to 7.1. The users are not local admins, but have Full Access to C:\Winpoint and C:\Windows\Winpoint.ini. We ran the upgrade by running start.exe from elevated credentials in the users's profile. When the users try to run Start.exe after the upgrade, nothing happens. If they run Winpoint.exe, it launches.

If this is a possible solution to this issue, I would be very happy.
[/quote]
This question was moved from http://messageboard.calyxsupport.com/Topic9061-7-1.aspx?Update=1

Point 7 crashes when clicking on GFE link

Devek — Wed, 15 Apr 2009 10:56:21 GMT

I have 38 users all running Point 7.0 on their XP Pro machines with database hosted on a local server.

Three of them reported Point crash when they click on the GFE (Good Faith Estimate) numerous times. I reinstalled the software on their machines but nothing helped. When the software crashes it just disappears from the screen. It always happens when moving from Page 2 of the application to the GFE page.

Two of those users are using ACT 6 (from 2004) with shared database which is not a stable package by itself, but the third person does not use ACT at all, so it makes it a bit more challenging to isolate.

The crash is random and cannot be predicted time-wise but when it does, it is always on the move to the GFE page.

No one was able to explain it so far.

Calyx tech support, which in the past answered the phones within five minutes, are now not answering the calls for an average Oh-Hold time of over 30 minutes (I tried to call four times and disconnected after 30 minutes).

I hope someone can provide an idea here.

All other users are working fine.

Error message 7.2

BMan — Tue, 19 Jan 2010 11:52:13 GMT

I upgraded to 7.2 last week and it was working fine. When I tried to open it this morning I got the following message (see attached page)

Any help for this?

Added new folders in Point Network Configuration Server but users can't see them

itgirl — Wed, 06 Jan 2010 13:28:24 GMT

My users are running Point 7.2SP1 on Windows Vista computers. Yesterday I created new folders for this year in the Network Configuration Server, but when my users launch Point they do not get the updated list of folders. I unchecked the box Do not overwrite existing Data Folder settings and saved it, but that didn't work. If I log into their computers as an Administrator and launch Point the folders are updated. If I log into the computers as them but right click on the Point icon and select Run as administrator the folders are updated. I tried giving permissions to the winpoint.ini file but nothing. I can open the file and see the new data folders listed. There was a line break, if you will, Folder#=Sentinel and then the list of folders repeats except without the changes I made. Does that make sense? Well I tried deleting the latter portion of the folders, leaving the Sentinel line but that didn't work either. In reading other posts for installing updates and the like, I read that if you give certain folders/files/reg entries permissions. So I tried that too. I've even given the user local admin rights as well as domain admin rights to the computer and it doesn't work. So...what do I need to do to allow these users to see the new folders??

Title Tables

ghaag — Tue, 12 Jan 2010 16:26:20 GMT

I set up the title table for Lender's title insurance, as I've done previously without a problem, but no matter what loan amount I use, the title insurance field has the charge for the highest loan amount in the table. Does anyone know how I can fix this?

Thanks!

No Administrator

vhenderson — Tue, 12 Jan 2010 14:58:50 GMT

I recently downloaded the Point 7.2. The two troubles I'm facing are -I have no Point Administrator and -I have previous Point files on my hard drive, but cannot upload them into 7.2.

If anyone could assist me in figuring out how to get the Point Admistrator as well as transfering files from hard drive to 7.2, that would be great.

7.2 Service Pack Admin Install setup

itgirl — Tue, 29 Dec 2009 10:18:06 GMT

I am upgrading to the 7.2 SP through the Netsetup folder and I need the info to modify the config.ini file for the SP to be installed when the users launch Point.

Calyx 7.2 & SP1 Network Install

TabascoKid — Tue, 29 Dec 2009 15:55:03 GMT

Is there a way to setup the netsetup share to perform an install of both the Calyx 7.2 update and the SP1?

Sliding into 2010...

Thanks,

Walter

7.2 Patch

DarrinMc — Tue, 22 Dec 2009 10:16:38 GMT

With the holidays around the corner and people taking time off, this there ANY sort of ETA on when the patch will be released?

Thanks!
-Darrin

Cannot install Point 7.2 for users

Devek — Fri, 25 Dec 2009 17:40:16 GMT

I installed the Server version of Point 7.2 (not Point Central) to replace Point 7.1. That process went fine.

When I tried to run as a user and upgrade from the user PC I get the error window of Point 7.2: "Point is already installed on this computer".

How can I force an upgrade???

I don't want to have over 60 crying babies on Monday morning....

7.2 Service pack

ability — Sun, 27 Dec 2009 21:50:03 GMT

I added the service pack and the old GFE does not show up only when printing. Do not download the service pack if you still need to use the old gfe not to mention from what I have read we are supposed to enter the fees in the old and it carries over to the new. Also, and has been discussed before the ysp does not carry over from the old gfe to the new. That needs to be corrected asap before the new year. Does point have a form like a gfe that we can quote a borrower prior to pulling credit, estimate of cost form? I was told that an estimate of cost is allowed by HUD before a borrower essentially goes to written loan application and receives a binding 2010 gfe.

Cannot access one Data Folder with 7.2 as admin with full rights

Devek — Fri, 25 Dec 2009 17:48:46 GMT

I was ablr to install Point 7.2 as a client on the Server (beside having it ready in PointSetup) and when I run it, it allows me to login as me and grant me access to three of my four data folders even though I have all the rights for all data folders and the path is correct.

It works well in 7.1 on machines that didn't upgrade to 7.2 yet.

Any idea?

Lines 7 and 8 Calculations of the 2010 GFE

CraigK — Sat, 26 Dec 2009 17:10:00 GMT

According to your website, line 7 of the 2010 GFE should be the sum of line 1201 and the user defined fields from the 2009 GFE. However, when I complete the new GFE, it only brings forth the total of line 1201 from the 2009 GFE.

According to your website, line 8 of the 2010 GFE should be the sum of lines 1202 and 1203 from the 2009 GFE. However, the totals brought forth on my 2010 GFE is the sum of lines 1203 and my two user defined fields from the 2009 GFE.

I spoke to a representative from Capstone Institute of Mortgage Finance. That person mentioned that on the version of Point previous to the 7.2 release, the calculations as stated on your website were working just so. I have reported this issue to two of your representatives who said it would be addressed with this patch release to version 7.2. I downloaded the patch and the problem remains. Can you help me with this?

Windows7/VPN/Very Slow Connection

Cloaiza — Sun, 22 Nov 2009 11:45:01 GMT

So I'm up and running on Windows7 and have been using Point fine while in the office. This weekend I'm testing it over the VPN from my house. Here is what I've run into:

Point 7.1 run VERY slow while running straight from Windows7 install. It takes about 10 minutes to open and then about the same to open a file.

Point 7.1 runs normal while running it through the XP mode built into Windows7 (about 1 minute to open and about 20 sec to open a file). For those of you unfamiliar with it, it's basically an xp virtual machine that MS has designed for older programs that do not like Windows7.

Anyone know what Windows7 does that could be causing this slowness issue? I've tried all the command line tricks, disabling IPv6, etc. I'm using a PPTP VPN connection.

Any help would be greatly appreciated!

Installing 7.2 on new computer

#1LakerFan — Thu, 24 Dec 2009 13:12:04 GMT

I am a Loan Officer and my company does not provide technical help. My existing computer uses Windows 2000 so I could not add Point 7.2 to it. I purchased a new computer that uses Windows 7. I will be working on setting up my new computer over the holiday week-end. Assuming I am successful installing Calyx Point 7.2 on the new computer, how do I transfer all my existing Calyx Point files over to the new computer? Any help would be very much appreciated.

#1LakerFan:)

Network install without admin login

covenant-tech — Mon, 21 Dec 2009 18:43:50 GMT

I need to allow users to install updates without the administrative account. I don't want to give them full admin rights, but just to files and registry entries needed. Anyone know what folders and reg keys are accessed during net installs? Anyone done this? Surely I'm not the first one to desire this method.

Back up all company settings, compliance addresses, etc.

jschwartz — Tue, 22 Dec 2009 15:44:36 GMT

Is there a way to back up and restore all company settings, compliance/regulatory addresses that we have stored in Point? We have to reformat our hard drive and reinstall windows XP and all programs.

Is there a way to easily do this?

Thanks!

Anyone installed Point 7.2 ???

szaino — Tue, 15 Dec 2009 14:52:34 GMT

Haven't seen any posts on Point Ver 7.2. Is this good or bad. Has been out for a few weeks now.

Any issues with either the install, custom merge forms, etc, no matter how small, would be useful to know.

V7.0 Issue

Glider — Wed, 25 Mar 2009 09:20:09 GMT

While I am able to order credit reports through the new V 7.0, they do not display on my system nor can I view previously ordered and viewed credit reports on page 3 of the 1003. One of my other loan officers is able to view the credit report on page 1003. I can find nothing in settings that needs to change. This is a debilitating issue.

took point off the server and on to my personal computer

bmerino — Thu, 03 Dec 2009 21:37:18 GMT

My server crashed and was able to log on safe mode and retrieve all of my files, thank god!. in data folder management i changed the linked directory to the correct and i can open point and view files and templates. The problem: I tried to do the update 7.0 and received a message:

ERROR 1606. Could not access network location \\10.194.20.546\POINT DATA$\PNTTEMPL.

how do i correct this so i can update 7.0?

took point off the server and on to my personal computer

bmerino — Thu, 03 Dec 2009 21:37:09 GMT

ERROR 1606. Could not access network location \\10.194.20.546\POINT DATA$\PNTTEMPL.

how do i correct this so i can update 7.0?

Rules in POINT Central

scrow1 — Thu, 19 Nov 2009 13:45:33 GMT

Is there a way to add additional POINT fields to the default rules? I see there is a way to REMOVE fields on these rules, but when I tried to add one, it "yelled at me" for not highlighting a field on the list below.

Install succeeds, running fails

todrescher — Wed, 18 Nov 2009 12:57:40 GMT

I've come across this problem a number of times with various versions of Point. What usually happens is on an older system that hasn't been used in a while, Point will update to the correct version apparently successfully. However, the application itself will not start. There is a brief flash of a window when you first start the program (which if you're quick you can see even on working systems...possibly Point checking for an update and not finding one?) and then nothing happens.
If you monitor the running processes while you do this, you'll see winpoint pop up for a second or less and then go away. Nothing is logged in the event log (Point doesn't crash, it just seems to close right away).
Uninstalling and reinstalling doesn't affect this problem (you can uninstall the program, delete the WINPOINT folder and the winpoint.ini file from the WINDOWS directory and then do a fresh install from the NETSETUP folder and it will appear to install fine). Installing has been done using an administrator account, and the program won't run under the same account.

The only way I've found to get the system working with Point again is to fully reinstall the operating system.

Is there anywhere else I can check for mis-configured settings which might cause Point to not launch at all? I've tried copying the contents of the winpoint.ini file of a working system over the non-working one, and that has no effect.
Also, is there any sort of debugging I can run (and someone to whom I can send the results as I'm no programmer) to see if something else is going on?

point data server settings will not save

jocelynlp — Sat, 15 Aug 2009 15:18:48 GMT

within point administrator, I am able to enable the point data server and connect to point server; however, upon exiting the point data server settings, all my data is deleted.

Can't Connect to PDS Server

jasonlich — Mon, 02 Nov 2009 11:08:15 GMT

I can't get Point to connect to the Point Data Server. Point opens without PDS. When setting the PDS settings the connection test is successful but when logging in with Point I receive the following error:

Point could not connect to Point Data Server

The details are:

The base stream is not writeable.
Parameter name: stream

Point will continue without access to your Point Data Server Data Folders and Cardex Database.
Point will use Templates from the last login to PDS.
------

I then hit OK and receive this error:

Point us unable to connect to Point Data Server(PDS) and will not open. Check your internet connection and try again.
If the problem persists, contact your PDS Administrator.
------

I've reinstalled .net framework, removed point and all point related files, reinstalled point, and disabled the firewall. What should I try next?