Calyx Software Message Board / Calyx Point / Installation / Network Setup

MyCalyx deployment

eagle710 — Mon, 21 Jan 2013 19:44:12 GMT

I am so frustrated with this method of deployment. We upgraded to 8.0 server over the weekend and although I did much testing of the client deployment beforehand, we are basically having to manually uninstall and reinstall Point on over 200 computers. I have done many rounds of tech support with Calyx and get the same answers that its our network. I'm not one to completely rule that out but we dont have a complex network setup, Windows Server 2008 and mostly Windows 7 clients. I DO NOT give users local admin access and that seems to be a part of it and Calyx's answer is usually just give them admin rights. Not going to happen. There has to be a better way. /rant

What is the overall feeling of MyCalyx from other users out there? Am I alone in this frustration?

Point 8.1 on Central 8.0?

garso22 — Mon, 13 May 2013 12:40:45 GMT

Can all clients be updated to 8.1 and server still remain on 8.0?

Windows 8 Support

cvananda — Tue, 11 Dec 2012 15:35:59 GMT

I promise I looked all over to try and find this before posting... is Point supported on Windows 8?

Thanks!
Chris

Office/Word 2013

mnichols — Thu, 07 Feb 2013 14:54:13 GMT

Has anyone attempted to use point with office 2013 yet?
I'm wondering if there are any issues.

thanks.

Cannot connect to PointCentral after VPN

Bandave — Wed, 08 May 2013 12:16:16 GMT

I am able to VPN to the office and retrieve files stored on the server but when I try to connect to Point through the same desktop icon that I use when I am actually in the office it says it cannot connect to (our domain resolution address). And help would be appreciated.

Permissions issues with Windows Server 2012 Essentials and Point 8.1..

tj — Wed, 01 May 2013 15:47:39 GMT

Just setup a new server (Server 2012 Essentials) and (2) workstations w/ W7Pro..
created 2 domain users w/ admin privileges on workstations.
Unable to install Point 8.1 using either of these user accounts.. (permission issues)
If I use the Domain Admin account, I can install Point 8.1 on either workstation, but when I log back as one of the users, Point experiences permissions issues??
Apparently, local admin privileges aren't high enough to install OR run Point 8.1 successfully??
Anyone have any ideas??

Credit Agency is not available to be selected when pulling credit

LangTuSJ — Sat, 18 Feb 2012 01:30:20 GMT

Hi,

I'm using Point 7.2 SP2 (Build 1148.170). One of the credit agencies that we're using is not there to be selected (CoreLogic Credco) but with the same verison on other machines, it's there. I don't know why it doesn't show. I have tried to reinstall but it's no help. Could anyone please help?

Thanks,

Stanley

Point Update, Now "No Data Found" When Searching for Loan

CWFProcessor — Fri, 08 Feb 2013 10:47:14 GMT

Hello,

Sorry if this question has been asked before, I tried to find an answer in the message boards but didn't see one. My Point was updated yesterday to version 8.0SP2-1481 (according to the Calyx System Information" tab in the Help menu). Now I am unable to pull up any loans. Each search just states "No Data Found". Does anyone know how I would fix this?

Thanks so much,

CWFProcessor =)

Point Installation on Google Chrome OS

HonestLending — Tue, 12 Mar 2013 18:53:52 GMT

I am buying a new laptop, but before I do I need to find out if Point will work on Google Chrome OS. Does anyone know?

Point Installation not working

MPeterson — Wed, 21 Mar 2012 10:29:47 GMT

Yes, I have uninstalled IE9 and also the .net framework as suggested in the KB, but it still does the same pre-requisite check.

Point Central install question

djc925 — Sat, 05 Jan 2013 18:33:48 GMT

I am new to the Point Central version of Calyx. I am going to use ABT and I have already set up my system with them. I am now trying to download point onto a new computer. It downloads fine. I can go into Point administrator and set up my point central URL and pass key. I do the check connection and it works fine. I then got to open up point and it says that at least one data folder needs to be connected. I was under the impression that my url with ABT was my data folder. Any help would be greatly appreciated. Thank you.

Dan

mycalyx.com not sending out email for new install

adminuam — Tue, 27 Nov 2012 12:37:46 GMT

when I tried to set up a new user this morning, it's not confirming that "an email has been sent to [user]" like it usually does, AND I receive no emails [I tried multiple times]. Is the install server down?

____

resolved! thank you!

Installation error 2755

tracystrub — Thu, 15 Nov 2012 18:58:12 GMT

I'm getting an "Error 2755: Server returned unexpected error: 1639" when I attempt to install any version (either 7.6 sp1 or 8.0) on any Windows 7 desktop - I have tried logging in as a domain administrator and have tried a local install and still receive the same error message. Any ideas on what I should be looking for?

Thanks

Point 8.0.1

garso22 — Fri, 02 Nov 2012 11:21:14 GMT

Anyone loaded this update yet? We have and we are getting reports of missing files. Haven't looked into it much but just wanted to see if anyone else is experiencing this behavior.

Dates of Point Updates for Regulatory Reports

bernardmaldonado — Mon, 24 Sep 2012 22:01:43 GMT

Sepal,

I have a state agency asking about our software update dates.

Is it possible for you to provide the dates that new versions of Point were made available.

At least 2012, 2011, and 2010

Many Thanks.

Co-Borrower data lost when going from Prospect to Borrower - Help

Devek — Tue, 28 Aug 2012 12:55:58 GMT

One of my users sent me the following:

"I created Prospect File 120120302001 in Calyx Point. There are three borrowers.

One is the primary borrower. The other two, a married couple, were added fron the pulldown menu "Bor/Co-Bor" as "Co-Borrower 1."

I entered the info for all three borrowers.

I then created a new Borrower file #1120827004 from the Prospect file.

When I opened the new file, my Co-Borrower 1 data for the married couple was not there. "

Can someone assist here please?

No change to file, but still get prompt to save changes when closing

bernardmaldonado — Fri, 11 May 2012 12:10:59 GMT

I thought 7.6 was going to address the issue of being prompted to save changes to a brw file when it was only looked at.

I still get a 'save changes' prompt even when I just open a file to look at something.

Thoughts/Comments? Anyone have a different experience with 7.6?

Using DSL with Calyx central

BMIC Mortgage — Tue, 10 Jul 2012 15:57:32 GMT

Does anyone have any experience running calyx central with only DSL internet service. And if so, do you host it yourself or do you have another company host it?

PDS Error Code: -13

jaredmartin — Sat, 19 May 2012 06:12:21 GMT

I recently changed Point servers, moving from a hosting company to my own server. Transfer of files and SQL data from old server to new server was (seemingly) successful, and everything appears to be functioning normally. The Point Admin settings (on local machine) were also adjusted for new server.

However, when Point is launched from local machine and user enters login credentials for Point Data Server, an error message pops up:

"Point Data Server cannot retrieve parameters from the database (PDS Error Code: -13)"

Any idea what may be causing this?

Jared

Reports running slow since upgrading to 7.4 SP5

TABJulie — Tue, 19 Jul 2011 15:15:07 GMT

We put in 7.4 SP5 over the weekend and since the upgrade any report run has been extremely slow. Normally an initial report would take about 3-5 minutes to generate and now suddenly is taking 15-20 minutes. Subsequent reports would then take 1-2 minutes to run and are now taking about 15 minutes.

These reports are all custom reports and the same reports that were run last week are being generated this week with the large discrepancies in time.

I tried to 'Rebuild List' on the folder the reports are being run against in the hopes of change and it had no impact.

files not saving to server - 7.0

mfulton — Wed, 17 Jun 2009 17:55:39 GMT

I have a user who's files will not save on the server using 7.0 with PDS. We have deleted the application data folders on the local machine, we have reinstalled point on the machine, we have tested other user names (same problem on machine), and we have tried un-installing fire-walls and antiviruses. He is running windows xp professional, and one day it stopped working. He can do a "save as" (giving it a new file name) and it saves, but if he just clicks save, it will go to the application data folder and it will leave the application data folder when the file is closed, but if he reopens the same file, nothing is saved.
Is there some reason his machine is not talking to the server?

Download slow on Windows 7

shon — Thu, 07 Jun 2012 11:06:12 GMT

I am noticing that the 7.6 and 7.6 SP1 are slow to download on my Windows 7 machines, over 1 hour for 80MB. On my XP machines the download speed is normal, less than 5 minutes. Is any one else experiencing this issue?

Thanks,
Steve

Databse Errors While upgrading to latest version.

VisionMatt — Sat, 02 Jun 2012 18:03:29 GMT

I tried to run the upgrade to the latest version today, and I receive the following error message:

[img]http://i49.tinypic.com/10wo67q.png[/img]

Any help with this over the weekend would be appreciated, I understand it is the weekend, I will try calling in first thing Monday morning, but I would appreciate any kind of help that can be offered.

Thank you,

Matt

Unable to create new data folder

dheinema — Thu, 10 May 2012 10:21:32 GMT

I am trying to add a new data folder on an existing Calyx install. The data folders are on a network share and I am able to access the share from the new user PC. However, when I fill in the folder path (UNC) and the name of the new data folder, I get an error message that the data folder with that name already exist.

I can assure you that the data folder names I am trying to create do not exist on the network share.

Thanks

saxcom32.dll

jonrbahr — Mon, 09 Apr 2012 23:54:52 GMT

trying to use the email link for point install and getting an error message about saxcom32.dll missing.

I did just recently have to reinstall my windows operating system to wipe out a virus and now I can't get point back on my laptop.

Each time I use the link it says it needs to install prerequisites and then instructs me to reboot and then go back to email to compelte install. Each time I follow through with it I get no where.

Anyone know how to fix this?

7.6 server update and client installed fine

bernardmaldonado — Tue, 24 Apr 2012 10:27:58 GMT

No errors. No issues. Just finished update in my non-production Point environment. Setup a mycalyx install setting for 7.6 test.

Server update went fast and wtihout any glitch. Followed directions and did not have any issues.

Running SQL Express 2008 64bit. .Net 4 installed fine.

Attached image shows new versions.

7.6 Point Central Upgrade Database Error Help!

vreten — Fri, 20 Apr 2012 19:36:02 GMT

Looks like there is an issue with the database script and there is a duplicate column that is be attempted to be created. I'm hoping there is a fix to this so I don't have to rollback my production system.

Event Type: Error
Event Source: CalyxPdsService
Event Category: None
Event ID: 0
Date: 4/20/2012
Time: 6:24:36 PM
User: N/A
Computer: SERV2009
Description:

PointCentral Database Creation Utility 7.6.9.413

Error while attempting to execute SQL in RunActionQuery(): System.Data.SqlClient.SqlException (0x80131904): Invalid column name 'iCanSaveAsFull'.
Invalid column name 'iCanSaveAs1003'.
Invalid column name 'iCanExport_FNMA_32'.
Invalid column name 'iCanImport_FNMA_32'.
at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning()
at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName, Boolean async)
at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe)
at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
at PdsDbCreate.DBAccess.DBUtil.RunActionQuery(String strSQL) SQLQuery: DECLARE @AccessRight INT
SET @AccessRight = 1

UPDATE FolderEffectiveAccessRight
SET iCanSaveAsFull = @AccessRight ,
iCanSaveAs1003 = @AccessRight ,
iCanExport_FNMA_32 = @AccessRight ,
iCanImport_FNMA_32 = @AccessRight

UPDATE FolderGroupAccessRight
SET iCanSaveAsFull = @AccessRight ,
iCanSaveAs1003 = @AccessRight ,
iCanExport_FNMA_32 = @AccessRight ,
iCanImport_FNMA_32 = @AccessRight

UPDATE FolderUserAccessRight
SET iCanSaveAsFull = @AccessRight ,
iCanSaveAs1003 = @AccessRight ,
iCanExport_FNMA_32 = @AccessRight ,
iCanImport_FNMA_32 = @AccessRight

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Thanks

Patrick

CORRUPT DATABASE when trying to upgrade to 7.6

mhillis — Mon, 23 Apr 2012 09:05:56 GMT

I have a Windows 2008 server with sql server 2005 express. Point Data Server was installed on the F drive and the SQL server was install on the H drive. When I tried to upgrade the database it gave me an error and would not move forward. I was able to uninstall and move back to 7.4 but now I have several errors on the server that is looking for a folder under C called Point_Data_Server. This folder does not exist and we can not add anything to eloanfile or run advanced search or reports.

Can't delete all folders in MyCalyx

roy7 — Sun, 22 Apr 2012 10:34:31 GMT

Somehow the data folder settings from one of my installation groups got copied into my other one (which was blank, to keep current settings for that group). I went in to manually delete them all, but it will only let me delete down to 1. If I try to delete the last one in my group, and click save, it is still there.

We can have the data folders in the installation group blank to "keep current settings on the computer" right? How do I delete that last group to make it blank again? It's annoying that this deleted all of my settings but I can deal with it, just want to prevent it from happening next upgrade.

Thanks.

Point Basic to Point Central

BMIC Mortgage — Wed, 15 Feb 2012 09:01:12 GMT

We are thinking about going to point central and I'm wondering how other peoples experience went transitioning from basic to central. We are thinking about taking down our small business server and going with Google apps to handle email, calendars, contacts, docs, etc. We will then use that server to host point central. We are worried about our DSL going down. I understand that we will lose Google apps, but will we lose point central when the internet goes down? I know users outside our network will lose connectivity with point central but will users on our network lose connectivity? thanks

Anyone Have Calyx Running in VMware View

nnatic — Fri, 06 Apr 2012 13:25:43 GMT

I am having a nightmare of a time getting Calyx in our vmware view environment. I will install it on a golden image and then when i recompose and users login, it is asking them to install it all over again like it is an upgrade.

Can anyone assist?

Windows 7 Client Install Without Administrator Rights

nnatic — Sun, 01 Apr 2012 08:25:48 GMT

We have windows 7 computers without admin rights and we would like to know what parts of the registry and windows file system the Calyx 7.5 install needs access to as we are getting a registry access error.

Can anyone assist us in this process?

Irritating Field Notification!

Sid-N-Sugar Land — Wed, 14 Mar 2012 13:15:41 GMT

Everytime I try to save this 'BORROWER" file, I always get this Field Notification("Please Always Start Your File From A Master Template").I received this file via Webcaster, so it wasn't created from a template. How do I make it stop?

Sid Leake, Houstonian Mortgage Group (281) 343-8222:angry::crazy::w00t:

P.S. I posted this on Misc over a week ago and never got a response. What gives?:crazy::w00t:

Can't connect to server, please help.

skyjuice — Tue, 28 Feb 2012 09:27:35 GMT

Error message reads as follows:

"system.net.sockets.socketexception: a connection attempt failed because the connected party did not propery respond after a period of time, or established connected failed because connected host has failed to respond xx.x.xx.xxx:xxx (ip deleted)
at system.net.sockets.socket.doconnect{endpoint endpointsnapshot, socketaddress socketaddress}
at system.net.sockets.socket.internalconnect{endpoint remostEP}
at system.net.servicepoint.connectsocketinternal{boolean connect failure, socket s4, socket s6, socket& socket, IPaddress& adress, connectsocketstate state, IAsyncresult, asynceresult, int32 timeout, exception& exception}"

Then I got this

"Point is unable to connect to Point Data Server(PDS) and will not open Check your internet connection and try again."

This is from a PC given to me from the "mother ship" a/k/a the main branch of the lender I am working for.

It seems as though it is trying to connect to a server off site. Not here in my location. I have internet, no firewalls are up and the net is working fine. I don't get why the error is happening. Seems as though it says the issues is lack of response on my end.

Oh, I see I am running v. 7.2.

If you need anything else, please let me know.

Thanks,

point doc mgr files

bernardmaldonado — Mon, 13 Feb 2012 14:51:26 GMT

does anyone know what happens to a pdf when it is added to point's doc mgr?

I see pdm files, such as pdm1 or pdm12 in the windows explorer folders on my point central server. These cannot be opened with pdf readers. What I think is that when 'View' is clicked in the doc mgr viewer, there must be a realtime export, or conversion back to pdf.

does anyone understand the format of the pdm(number) files? I tried opening with an xps view; that did not work.

Point 7.5 update issues?

jcoffer — Thu, 01 Dec 2011 08:47:56 GMT

I and have attempted to install the 7.5 version this morning and are getting an error during installation saying it failed to installThe error reads; Internal error 2755 C:\WINPOINT\, the system can not find the file specified, 2Does any one have any ideas?

Slow > Manual Rebuild Index 7.4SP6 - 7.5SP1

tim0 — Tue, 17 Jan 2012 12:30:13 GMT

I noticed recently that the Rebuild List functions in Point seem to be extremely slow in the newer versions. Has anyone else noticed this? I also have a copy of 6.2 on a test box, andit runs very fast on that version. Thanks

Use Point Administrator to check that you have at least one enabled date folder

Dawn@Delta — Fri, 06 Jan 2012 17:36:53 GMT

Has anyone else run across this error? Can you shed any light on it?

Thank you for the help, Dawn :)
dawn@deltahl.com

7.5 Continues to Uninstall

LKallal — Thu, 22 Dec 2011 19:59:23 GMT

Sepal, I have a user that I have uninstall and re-installed several times however every time he closes Point it uninstalls itself. Is there a fix for this.

Calyx 7.5 install fails with "the directory name is invalid"

MikJet — Thu, 08 Dec 2011 15:57:20 GMT

I am trying to install Calyx 7.5 and keep getting "The Directory Name is Invalid" as soon as the installer launches.
Has anyone else seen that? I tried upgrading from 7.4SP6 and that did not work. I tried a clean install and that did not work either.

Any ideas?

Michel.