Calyx Software Message Board / Calyx Point / Cardex

Cardex Error-Cannot Open Database

AHMCC2168 — Mon, 12 May 2008 15:23:25 GMT

Any assistance or guidance would be greatly appreciated from anyone who has had this issue and/or resolved this issue. :)

1. My database is fine on all other PC's. My PC is the only one having this issue in my office.

2. We are running Point 6.0b via our Server with a Network Configuration.

3. My Point System Information is the same as our other PC's. Yet, for some reason, it seems my Cardex Database Registry link is not the correct registry to access our Cardex.

I see the difference in the registry settings from my computer compared to others, yet I don't know how to tell my pc to use the correct registry link.

Has anyone else run into this issue? Your help is greatly appreciated!

Broken Cardex

m00se — Thu, 12 Jun 2008 15:33:29 GMT

I have a user whose cardex was broken in 6.0b and remains so in 6.1. The database itself is fine. I copied it to my PC (Point 6.1) and I can open it with no problem. When I try to open the cardex on her computer I get the following:

Private cardex

bjust — Fri, 08 Aug 2008 12:21:58 GMT

I would like to have the option of accessing the cardex for my specific realtors and business partners, while not allowing the entire company to access them. Has that ever been requested?

Unable to Select record in Cardex

benchaffin — Wed, 26 Mar 2008 12:21:15 GMT

Hi All,

We have about 40 different Cardex databases and all work fine but one. When you open Point (6.0b), select a borrower, then open Cardex...it opens fine and I can see all of the records, however the option to Select is greyed out and Ctrl+E does not work either. Any ideas, I can zip up the cardex database if anyone wants to check it out.

Thanks,

Ben

Search limits in PDS Enhanced Cardex????

Troy D. Hector — Mon, 05 Nov 2007 11:01:19 GMT

We just upgraded our network version of the Point Cardex to the PDS Enhanced Cardex. Many of our users like to simply click the search button and have all Cardex records appear. However, with the new PDS Enhanced Cardex we are limited to a maximum search amount of 500 entries. I called Calyx Support and spoke with a PDS Support Tech. who advised that at this time there is no work around for this limit and suggested I post a comment on the message boards in hopes that the developers will provide either unlimited records to be returned or (which is my preference) the ability to set the maximum number of search entries returned.

Please advise if this issue will be addressed in a new release of either Point or PDS?

Thanks!

How do you import to Cardex from Outlook

bobherb — Sun, 02 Sep 2007 17:19:55 GMT

When I follow the instructions in help to import Outlook data into Cardex using 6.0 PDS, there is no import command only export. What do I need to do to get the import command to show in the Cardex Database [Browsing All Records] window?

I have complete read/write settings and am the administrator for all folders / templates, everything.

Thanks for your response in advance.

Bob

Internal Tracking

johng — Tue, 22 May 2007 10:37:17 GMT

Is there a way to populate the phone, fax, e-mail and other fields on the Internal Tracking screen from the cardex? Or is there a way to expand the drop down list so that as soon as you select a name from the drop-down box, the remaining fields just fill in?

Any help or ideas would be appreciated.

Thanks,

Common Language Runtime Debugging Services

TD4321 — Fri, 27 Apr 2007 10:22:54 GMT

1 LO is getting this error when he tries to open cardex. Then he gets a Calyx POint has encountered an error it could not recover from.... FileLoadException strong name validation failed for assembly 'cardexlib'

any ideas??? I couldn't finmd anything in the knowledge base. thanks in advance

5.4 upgrade - missing categories

skinnyalbert — Mon, 12 Mar 2007 05:55:20 GMT

Hello,

The data in cardex is still available on our network following the 5.4 upgrade. But it appears all the Categories used (appraiser, closing agent, etc) are missing). Any ideas? If we have a backup prior to the upgrade, would there be a way to restore, just the categories?

Also, unrelated to cardex - our Title insurance charges blanked out on the 5.4 upgrade (i believe stored in title.ini), and some of our reports dropped off the reports database. We have a good backup on the reports, and can easily restore, but wanted to report and see if there was any known reason for this behavior. It seems all title.ini files were cleared during upgrade.

Thank you,

Cardex 5.3 write/save errors

benchaffin — Tue, 19 Sep 2006 14:34:55 GMT

Hi,

I followed the instructions to fix the Cardex error after upgrading to 5.3 as explained here:

0234 Error: Cardex Error Getting Next Record Id...Data type mismatch in criteria expression...

I deleted the offending row but I still receive the error> I also receive the

0234 Error: Cardex Error Getting Next Record Id...Data type mismatch in criteria expression...

Followed those instructions but again I have the error. The only thing I noticed is when I open in Access it says it's in Access 2000 compatibility mode not Access 2.0

Any takers...

Thanks,

Ben

Cardex overwrite on 5.3 client update

mlee — Fri, 07 Jul 2006 13:40:16 GMT

I wanted to test this before sending them out to the field. I had 5.2 with alot of templates w/ 100's of records in cardex. Did the upgrade to 5.3 client. Cardex entries are gone.

By default is the cardex overwritten?

Thanks,

Cardex C1.Win.C1command.dll problem

badname — Fri, 07 Jul 2006 12:52:52 GMT

I upgraded to Calyx 5.3 and now my Cardex does not work. I have attached the error in a JPEG files can anyone help?

Cardex Error: "Index was outside the bounds of the array" - Point 5.2

tcastantine — Wed, 28 Jun 2006 08:28:39 GMT

We use Cardex extremely heavily. In fact we currently have over 6500 records. I received a few reports this morning saying that Cardex wasn't working. When I checked it out for myself I found that when I tried to open the database from within point I received an error message stating, "Index was outside the bounds of the array." I opened the backend in access and performed a repair/compact but that didn't solve the problem. I scanned through the records looking for anything out of ordinary that might indicate corruption, but everything looked normal. Anyone know what could be causing this? I am going to restore the database with my most recently functioning backup for now, but I don't want this to happen again. Is there some precoded size limit to the database? The error almost sounds like someone used a static array when they were programming the cardex viewer in point and it can't index more than a certain number of records because the number of elements in the array needs to be increased. Luckily I backup cardex every 15 minutes! :P

Tim

Cardex Migration from Access to PDS 5.3

dspringer@paramountmtg.com — Fri, 23 Jun 2006 06:25:56 GMT

Where do I find instructions on how to migrate my Access Cardex to PDS?

I have opened the old Access database directly and exported the contents to PointCardex.xml in the appropriate PDS directory. I have created a Cardex in PDS Administrator. I have imported from the xml to the new PDS Cardex.

Point 5.3 is not seeing the PDS 5.3 Cardex data. What do I troubleshoot next?

Cardex Mortgagee Clauses

Bryanb — Fri, 14 Apr 2006 14:50:30 GMT

I have set up mortgagee clauses in the cardex to be downloaded into the request for insurance form and title insurance request. However there aren't enough spaces in the cardex for some of the companies. Below is an example. For some they have an additional line that has to be handwritten in.

I have the cardex set up as follows:

Job Title - It's successors and/or assigns - this is all the room there is so that on the insurance form I add , ATIMA

Company - Taylor Bean & Whitaker Mortgag - this is all the room there is so I add on the insurance form - e Corp

It would be nice if there were enough spaces in the cardex to accomodate the longer addresses.

Cardex & Citrix

Melissa Kozicki — Wed, 15 Mar 2006 08:51:24 GMT

Has anyone had a problem using Cardex at branches where they are accessing through Citrix, and if so how did you get around the problem?

Thanks.

Melissa

Cardex Error - "Not enough space on disk" and...

pointmbuser — Thu, 23 Feb 2006 18:10:12 GMT

We are getting the message Cardex Error "Not enough space on disk" when opening the Cardex Database. Possibly related to this, when we go to the "View Credit" option, the item is grayed-out (not available). We have Point data shared on a local server (Windows Server 2003) where there appears to be plenty of space. There are two shared folders that are mapped on the workstations (Windows XP Home Ed.); P: for data, and T: for templates. Nothing new has occurred to cause this, other than a "shadow copy" message on the server which was resolved when the server was restarted. Thanks in advance for any and all help.

Losing Data in the Cardex

PhalanxPunk — Wed, 01 Feb 2006 09:47:25 GMT

I have been getting reports from all of my branch offices that entries in the Cardex are disappearing. This just started on Monday and they are losing more data as the days go by. Is anyone else experiencing this problem? I don't think that it a malicious employee because all the branch offices use a different Cardex that is hosted on there respective server, and no branches have access to the other branches Cardex file.

Point 5.2 crashes when cardex opened

PhalanxPunk — Tue, 27 Dec 2005 08:00:58 GMT

Last Friday we pushed out the 5.2 upgrade to all of our users and now I am getting calls from several users saying that when they open the cardex, Point gives them and error and closes.. Has anyone else been experiencing this. The cardex, along with the rest of the PNTTEMPL folder is on the network.

Cardex Error Messages during Save

Steve — Thu, 05 Jan 2006 11:44:49 GMT

Just finished upgrading to 5.2 from 5.0, grandfathering in our existing settings (rather than having a default configuration overwrite things.) Things seem to be running flawlessly. However, when I open an existing record in Cardex, make a modification and attempt to save, I get the message:

Cardex Error: No value given for one or more required parameters.

If I try to create a new cardex entry, after filling in all of the fields, and attempting to save and close, I get:

Cardex Error: Syntax error in INSERT INTO statement

Appreciate some help. Thanks.

Updating Cardex

mwm50 — Tue, 06 Dec 2005 10:47:21 GMT

I recently upgraded the Cardex database to the current version of Jet so that I could use a briefcase to synchronize changes between office and home. That part worked fine but now I get an unhandled exception when I try to add or update a contact through Point. I'm thinking that part of the problem may be that when the conversion is made, Access creates a master and a slave database. Has anyone run into this problem?

Fix for slow Cardex

Bryan Telford — Mon, 17 Oct 2005 12:42:58 GMT

I have attached a file to fix the slow Cardex in version 5.1. This will only be available through this forum on the Calyx Support Message Board.

To install:

1) Close Point if you have it open
2) Right-click the attached file "cardexlib.exe.txt" and choose Save Target As, and save it to your desktop
3) Rename the file to "cardexlib.exe", and double-click to run it.
4) Confirm the default unzip location, c:\winpoint, or browse to the path where your winpoint folder is actually located.
5) Click Unzip.
6) Repeat the above steps for each workstation where Point is installed.

On our tests a Cardex with 20,000 records now takes a couple seconds to launch.

Cardex Extremely Slow After 5.0 -> 5.1 Upgrade

JCope — Tue, 06 Sep 2005 12:20:36 GMT

We've got about 30 people accessing a central Cardex. The Cardex isn't very large (~1500 entries), and this arrangement worked fine in Point 5.0. After the upgrade to 5.1, there is approximately a 3 minute wait after clicking the Cardex button before the the Cardex actually appears.

Has anyone else had this kind of a dramatic slowdown, and more importantly does anyone have a fix?

Again, this worked fine (less than 10 seconds wait) in 5.0.

Thanks!

JCope

Cardex - sharing data with other users

awhitfield — Wed, 14 Dec 2005 11:13:54 GMT

I'm sure the answer is somewhere, I just can't find it. I have updated my cardex, but the info is not shared with my other computer. Do I need to update info or add entries from the computer with the admin file on it? File info and templates seem to work just fine. Please tell me what steps I may be missing to share the info.

Thanks!

Editing Cardex with Access 2000 or above

ryanr12076 — Thu, 08 Dec 2005 09:24:32 GMT

We are trying to export data from our datatrac product and trying to import it to the point cardex... the only way i know this is possible is if i edit the cardex MDB. Now the version of access this was originally built on is older than the version that I have today. Will upgrading the datatbase to the newest version be a problem?? Can anyone else see this being a problem importing to this datatbase? As long as the fields match up??

Registry location of cardex

PhalanxPunk — Fri, 21 Oct 2005 10:33:03 GMT

I have an LO that uses his own cardex that is located in a different location. I need to be able to change the location that Point look to for the cardex. I tried using the same registry changes that I used in 5.0, but they don't seen to work in 5.1. Is this still possible to do in 5.1?

Lost cardex database when changine template folders

Hulk_Hogan — Thu, 25 Aug 2005 12:02:58 GMT

Last evening, I created closing costs scenarios on a shared folder on our network. I then went to each machine in the office and changed their template directory to that folder. Well, everyone can access that folder, but I had one user lose her cardex information.

I tried switching her template folder back to what it previously was, but it is no longer there? Need help on this as she had about 30-40 contacts stored in cardex.

Cardex Error after upgrade from 5.0 to 5.1

mlee — Thu, 18 Aug 2005 15:46:13 GMT

I have upgraded a local test box just to see how the upgrade works from 5.0 to 5.1. I already found something going wrong, not sure how to go about fixing it. Support site also has no information.

I open point, and enter the cardex. I get (view attachment on post).

Any ideas?

Thanks,

Centralized Cardex data?

fadra44 — Mon, 15 Aug 2005 08:15:18 GMT

This is a beginner's question here. Can you centralize your Cardex data so that everyone on the system is using consistent information? If not, what is the alternative? Export a master file and import onto individual systems? This seems very manual and I was hoping for an easier method.

Cardex information to Fax cover sheet

Horse79 — Tue, 26 Jul 2005 10:51:59 GMT

I find it very often that loan officer/processors only want to fax over conditions or requests to underwriter. Is there a way that we can import contact information from cardex to a fax cover sheet?

Cardex error message

CB — Tue, 26 Jul 2005 09:26:57 GMT

I was wondering if anyone else has ever had the following error message when trying to use the Utilities/Cardex database:
"Data source name not found and no default driver specified". I tried a google search and found some references to that error message but nothing specific to Calyx. Short of reinstalling, any ideas? Thanks!