Calyx Software Message Board / Calyx Point / Fannie Mae

Point was unable to communicate with the server to complete your request. Please Check your Internet Connection and try again later.

Brandon_L — Mon, 28 Jan 2013 13:44:15 GMT

We started getting this error message on Friday afternoon when our Mortgage Lenders try to upload something to Fannie Mae in Point.

Nothing has changed on our firewall side and we are not blocking traffic to their site. Has anyone else run into this issue recently?

I've followed the knowledge base article to confirm that the local Internet Explorer settings are correct and besides our recent upgrade to Point Central 8.0 SP1 nothing has changed in the last week.

Is data transferred from Point to Fannie Mae, and vice versa, encrypted?

jly — Tue, 28 Aug 2012 11:37:39 GMT

According to Calyx Support, the Fannie Mae interface was provided to them and they built that into Point. Support was not able to tell me how data is transferred from Point to Fannie Mae and vice versa. I've been trying to get a hold of someone at Fannie Mae for security-related questions, but it's been quite an adventure. Their automated system either kept re-routing me or asking me for an account login which I don't have.

Does anyone know where exactly all that data goes once it leaves the Point software? Where's that destination site or IP address? Also, Is data encrypted and set via SSL? VPN?

Thanks,
John

Unable to view DO findings on version 7.6

J Peters — Fri, 27 Jul 2012 14:31:09 GMT

When I go to interfaces/Fannie Mae/Desktop Originator to underwrite files, the findings do not show up. It seems to get caught in a loop. I have to click on the Results tab to view my findings. This didn't happen when I first installed 7.6 but now happens each time.

What is the fix for this issue?

Error Messages from FNMA ULDD Test Tool

trudloff — Thu, 08 Dec 2011 16:38:06 GMT

After submitting an XML file into FNMA's ULDD test tool I receive three error messages that I am not sure how to fix. I have the information to enter; however, I cannot locate where the fields are in POINT to enter the data. Any help or direction in locating these fields is greatly appreciated. The errors are (1) Loan Amortization Maximum Term Months Count, (2) Document Custodian, and (3) Financial Inst. No. Thanks!

DU in Prospect

dianatx13 — Tue, 14 Jun 2011 20:05:10 GMT

Is there a way to prevent DU or LP from being run when the loan is a Prospect file?

DU Re-Fi Plus ... DU Requesting MI on the new loan? Please Help!

Wolfies167 — Tue, 07 Jun 2011 11:10:26 GMT

Currenty have a loan that is owned by Fannie Mae. This is on the credit report and was also confirmed from the website where you can check if Fannie Mae owns the loan. The current loan does NOT have MI on it, which as far as I know disqualifies a loan from using the DU Re-Fi plus program. I have the Note from the current loan that confirms there is no MI, as well as a current mortgage statement. When DU was run, it is requesting that the new loan requires MI. There are no investors that invest in this type of loan because technically it does not exist. DU Re-Fi Plus loan do not have MI and that is one of the huge benefits...that you can breach 80% LTV and not have MI on the loan...plus the pricing is excellent. Can anyone please help or share some thought as to why DU is requesting MI on the new loan? We cannot proceed with the file as of now because of this issue. Thank you so much in advance.

FNMA UMDP

omniforme — Thu, 21 Apr 2011 09:15:24 GMT

Does anyone know if Calyx plans on supporting the UMDP requirements that are going to be in effect later this year?

Users with "read only access" able to make "temporary" changes & run DU with those changes

plbova — Tue, 19 Apr 2011 11:12:14 GMT

Has anybody else come across a situation where a user with "read only" access to a data folder can go into a loan in that folder, make "temporary" changes (they won't be saved in Point when the user exits the loans), but while those "temporary" changes are in the data set, they can then select interfaces and rerun DU with the changes they made? We discovered this by accident where an office with "read only" to a data folder did just this. What is scary about this is if they don't tell you they reran it, the u/w won't know and can just go by the prior findings attached the file. It seems that if someone has "read only", then interfaces would be disabled for that user for that folder. I just spoke with tech support and they said there currently is no way to disable interfaces in that manner. Basically, it is an all or nothing, meaning you can only disable interfaces across the board, not just for situations where a user has "read only" to a certain data folder.

I suppose the underwriter will need to go into DU on the web (or LP on the web) everytime they underwrite a loan to see if the submission number online is the one they have in their file.

Not able to view DU findings on Results page or Document Store after 7.2SP1 install

EHald — Wed, 06 Jan 2010 13:12:45 GMT

We are in the process of upgrading all our Calyx installs to version 7.2 SP1. So far so good for the most part.

We have noticed that a few users are having trouble trying to view the DU findings in the DU Results tab. Normally they can click on the Findings entry and a popup will appear with the results. These users get nothing. They can click the Credit and it opens fine. In addition for these users, if the go to the Document Store area, they cannot click on the documents and have them appear in the viewer. Nothing happens for any file. They only way then can view them is if they chose Print and get the Acrobat preview.

Any thoughts? This is for a handfull of users, and happens to all files, not just those run since the upgrade.

Fannie Mae Early Check error

JJohnsonTDECU — Tue, 18 Jan 2011 10:55:50 GMT

Currently almost every loan that we export from Calyx using the Fannie Mae 3.2 option, we get a Fatal error when we run it through Early Check because the Project Classification is blank. According to Fannie Mae, there should be an Option "G" if the property is not in a project and this field is not available and there is not writing to the file. Please see the email that I received from Fannie Mae:

Hi Julie - here is what I'm getting from our EC analyst,

Most likely, a Project Classification was not sent with this loan. At delivery, edit 78K ensures that a valid Project Type (Classification) is delivered. For properties that aren't in a project, lenders must deliver a type of "G".

EarlyCheck replicates this edit with E78K. This is a very common edit failure in EarlyCheck because DU doesn't require the Project Classification, thus many vendor systems don't populate it in the 1003 file. So, the lender should check with the vendor on mapping to this field, and should ignore the edit until the vendor maps to the field.

Can someone at Calyx please tell me when this option will be available in Calyx and when it will write to the Fannie Mae 3.2 export option so we will not get this error anymore? I have sent a couple of emails to support and gotten no answer so I am hoping to get one here. Thanks for your help.

Fannie Mae's EarlyCheck

braveman24 — Mon, 03 Jan 2011 14:17:26 GMT

Is it possible to integrate Calyx Point with Fannie Mae's EarlyCheck?

https://www.efanniemae.com/sf/technology/ou/earlycheck/pdf/ecoverview.pdf

Thanks

* Request Error-Institution ID

AaronHill — Tue, 21 Sep 2010 09:57:43 GMT

What is the institution ID the error message is referring to? The wierd thing is that I get this message on only one specific file. There are no other files in our pipeline that get this error message when we try to run it through DO through the Point FNMA interface. So, there is something specific to this file that the system does not like. I even tried exporting it to FNMA 3.2 and running it directly on Fannie's site but that was a no go too. Any thoughts on what I am missing?

Aaron

Error Saving Results from DU to Point

KyleH — Mon, 02 Aug 2010 12:59:14 GMT

Hi All,

I'm new to these forums to please forgive me if this is a little too vague, I will gladly provide any other info I can to help resolve this issue.

I ran a new file through DO earlier today and was able to get results, even printed them out without any issue. After printing the results and attempting to save them to our Point system I am prompted with an error. *Request Error - User Not Authenticated. I went to our main processor since it is her log-in that we are using at the moment. Now she is not having this problem, and was able to rerun the DO and then save the results. As a final check I went ahead and reran it on my computer before posting this topic and I still get the same result. Anyone have any input or a possible solution?

TL;DR Version: Getting *Request Error - User Not Authenticated, when trying to download results after running DO in the Point system, and other people in the office using the same log-in are not having the problem.

FNMA interface & "lender credits"

scrow1 — Fri, 30 Jul 2010 14:01:56 GMT

One of our underwriters has indicated that when a "lender credit" is shown on the IFW (and subsequently the GFE), although that amount is flowing over to page 4 of the application (embedded in the background, so not shown separately), it is NOT carrying over to FNMA DO/DU, and must be entered as a separate credit item on page 4 of the 1003 in DU. Is anyone else having this problem?

Fannie Mae Unsupported Version Warning

mtg admin — Mon, 24 May 2010 18:44:04 GMT

We have recently upgraded to Windows 7 and when accessing Fannie Mae thru point we get the following warning and do not understand why

7.2 SP2 - Prepaids do not flow thru to DU

cpeterson — Thu, 25 Mar 2010 16:17:42 GMT

When submitting from Point (7.2 SP2) to DU, the prepaids (taxes, insurance, interest) do not flow to DU. This causes the costs required for closing to not match the 1003. This is caused when marked as seller paid. So it does not pull the cost of prepaids that the seller is paying and it give credit for the seller paying them.

Any fix?

FNMA back to Point LOCKS UP everytime

karijoc — Sun, 18 Oct 2009 22:41:15 GMT

I am running PDS 7.1 (Brand new) and after I've ran FNMA DO, I go to re-import back to Point and it locks the system up everytime. I am running Vista 64bit as well. Has anyone experienced this? Any resolution??? Thanks

Switch between DU and DO interfaces

MCO-MV — Tue, 29 Dec 2009 10:53:13 GMT

I have a user who currently has DU available under the Fannie Mae interface. She'd like to use the DO interface. Is there any convenient way to switch between the two? I came across an old thread that described changing the fannie.ini file but version 7.2 does not seen to have this file any longer.

FNMA & VA loans

scrow1 — Tue, 15 Dec 2009 14:05:13 GMT

From time to time, we have had issues with VA loans and the FNMA interface. For some reason, even if you have dependents and their ages listed on page 1 of the 1003 in POINT, when you run thru the FNMA interface, it acts like there is nothing in the field. You go through your steps, click on the submit, and it shoots back an error message about the dependent information missing. You click on the error link to that screen in DU/DO, and the information IS there, you just have to click into the field ahead of it and tab through it. THEN FNMA sees it. The problem is, when you pull your findings back into POINT from DU, the ages of the dependent field shows NO information in it when it gets back into POINT. This creates discrepancy errors on the 1003, and, unfortunately, doesn't always get caught/corrected by processing before the final 1003 gets printed. Is there any way to fix this?

Re-issue credit with using DO

rwilliams — Tue, 17 Nov 2009 18:23:25 GMT

Is there anyway to set up Point so that we do not have to re-issue the credit report on the initial DO request? We are using 7.1 and we run credit using services in Point. In a previous system we had the credit report would be uploaded with the 3.2 file and we could run the initial DO as Underwriting Only.

Thank you!

Robin Williams

Seller paid prepaid items not importing to DO/DU

Kpetty — Thu, 15 Oct 2009 15:35:49 GMT

When we designate pre-paid items paid by the seller on the GFE and import the file to Desktop Underwriter those fees are not transferring. This makes it appear the borrower is getting funds back because the amount paid by the seller on line k exceeds the total amount.

is anyone else having this issue?

Timezone change and Desktop Originator

sreichardt — Tue, 07 Apr 2009 19:08:46 GMT

Were running on windows 2000. It seems DO won't work unless we keep our clocks an hour back. If I change to the current time it errors out. Anyone know a work around for this other than uprading to windows 2003 or having our clocks off an hour?

Fannie Mae Import

schyst — Fri, 20 Feb 2009 18:20:23 GMT

Please help, I am getting this error when manually importing to Fannie Mae my loan file (fnma file)

[quote]The following fields are required for submission but have not been entered or invalid:

Filename[/quote]

Not a supported format

chancekozak — Mon, 26 Jan 2009 16:33:02 GMT

I have exported my file to fannie mae 3.2 and saved it to my documents and my computer does not recognize the file format

Credit Scores - DU

bekki — Fri, 10 Oct 2008 10:51:49 GMT

We have found that when we run a file through (using 6.2 version) the DU system and then go back to our Point file the scores in the system are messed up example: EFX-2, TRANS-550, Exp-50123..it looks like it is taking the credit scores and rearranging them? we have to go back and manually correct the scores in our Point System, is anyone else noticing this problem.

Also, page 4 of the 1003, i thought they were going to stop the auto-populate of a date in this field, our system is still putting in the open date of the file and then it has be adjusted for the final 1003.

Liabilities Help Needed

szaino — Thu, 15 Dec 2005 14:14:32 GMT

Don't use DO too much, am an LP guy. I'm sure this has come up before, but would sure appreciate some help.

In Calyx if you mark a liability to be omitted by using the check box it doesn't change the ratio and total debt. The only way Calyx seems to eliminate the liability is to put the monthly payment amount in brackets and now Calyx reports it correctly.

Putting the monthly payment amount in brackets now causes an error message in DO that says a field is missing and it requires a monthly payment amount even if it is going to be omitted. So you fill in the monthly payment for the omitted debt so that you can run DO and get a finding.

Now when you finish in DO and go back to Calyx the monthly payments are back in and your ratios are off in Calyx. Real pain when you are going back and forth with different scenarios.

Am I missing something ?

*Request Error

dianatx13 — Thu, 20 Nov 2008 08:39:18 GMT

My loan officers have been getting this error a lot for some reason, and I just wanted to share with everyone what fixed it for me this time:

*Request Error

Exception of type 'FannieMae.DODU.Common.DODUException' was thrown.
This loan was previously submitted to DO/DU, but the Fannie Mae casefile ID is invalid. Please review the loan file in your LOS to make sure the correct casefile ID is present, then submit the loan again. If the problem persists, please call the Fannie Mae Customer Contact Center at 1-877-722-6757.

First of all, never call them, they very rarely give you the correct information because when it comes down to it, they just do not know Calyx Point.

Next, for the above even though it said it has been previously submitted, it actually has never been. What ended up wrong is the loan officer needed to transfer the coborrower from the .brw file to a separate .cb1 file, only she forgot to delete the coborrower in the .brw file, so it had the coborrower on the app twice. Removing the duplicate person fixed the error this time.

Anyway, just wanted to share! :)

Seller Consessions

keystone — Mon, 28 Jul 2008 10:38:06 GMT

Can anyone tell me if the Seller Consessions on Fannie Mae Government screen is tied to Line K on Loan App page 4?

I have an LO who says that he believes that the seller concessions (k. on loan app page 4, under details of transaction), are normally linked to the seller concessions field on the government screen under Fannie Mae. He said when he first started the loan and entered the amount of 8,000 in line K, the amount carried over automatically to the government screen. When he later removed the 8,000 on line k, the amount didn't update on the government screen and caused the issue. He also stated that updating the amount on the government screen does not update the amount on line k.

I tried to replicate what he is saying but can not get this to happen, so I am guessing he is wrong. Can anyone help me out?

deleting DU results from Point?

strawick — Fri, 12 Sep 2008 14:20:33 GMT

I have a borrower that has several properties and we're refi-ing 2 of them, so after putting in all the information (laborious), I copied the file to enter the 2nd loan's info and it copied all the DU results and such as well.

Is there a way I can delete the DU results from the 1st loan in the 2nd loan? (I'm a little new to the Point stuff).

Any help is appreciated.

Thanks

FNMA - System cannot process this request

cpeterson — Wed, 21 Nov 2007 15:22:17 GMT

I get this error message when trying to open the findings within FNMA that is attached to Calyx. I have to go back to Calyx to view the findings there.

If I go direct to efanniemae, I have no problem. FNMA indicates this is an LOS issue since this works.

User 6.0 with 6.0 PDS.

New computer with Vista. I have another user with Vista which this is not an issue.

Any guess?

DU Results will not save in File

EHald — Tue, 05 Aug 2008 11:46:57 GMT

I have a user who cannot get their DU results to save in the borrower file. They are running 6.0b. No matter what borrower file they try, they can run DU initially and get their Credit, etc. but when they go to the Results tab, nothing populates the document box. I have deleted the fannie.ini file, deleted all contents of the \winpoint\work\ folder, cleared IE cookies and temp file, unchecked the "IE Reuse Shortcuts" button, ran GPEDIT and set security to LOW, etc. Nothing seems to work. We even tried a brand new file - he is able to get initial results, but nothing populates back into the borrower file.

I even made him an Administrator on his PC incase it was a permissions issue, but no go. I know something is happening as I can delete the \work\ folder contents, open Point-refresh results, exit Point and there are several .xml files there.

Any ideas? I have also scanned for viruses, spyware, etc.

importing fnm file in efanniemae utscan giving error

ruddhani — Wed, 11 Jun 2008 22:33:17 GMT

Hi,

in our site we provide 1003 loan application and writing in a .fnm file the data entered in a loan application. After downloading the .fnm file we are checking the file by importing it into utscan provided by efanniemae. But it shows error that "error reading header". When opening the file in notepad it shows a 0 like character in place of newline character, where it should not be there in actual .fnm files. After getting the first newline character after the EH line the scanner can not read the file.

Please help me to overcome this problem. Thanks to all.

DODU exceptions

JohnBuell — Mon, 23 Apr 2007 12:12:36 GMT

We recently went through a procedure where we're having everyone use their own logon and branch credentials for Desktop Underwriter, replacing "shared" credentials. However, in some instances, the information for the previous settings still linger, so I've found two places to go to and remove information before resubmitting, so that a DODU Exception message doesn't appear.

First, with a loan open, under Interfaces->Fannie Mae, log out the previous credentials if that option isn't already greyed out. Second, check under the Addendum page in the Desktop Underwriter module, and make sure the branch ID # has been blanked out. With both of those done, it SHOULD resubmit without an error.

Hope this helps!

Error when selecting Fannie Mae interface

BankTrust — Fri, 01 Feb 2008 13:57:02 GMT

Hey guys,

When our users open a loan app page through the Fannie Mae interface, they receive the following error:

"An unsupported operation was attempted."

If I log in as a domain admin, I do not receive the message, leading me to believe that it is a permissions issue. However, I wasnt aware of any special permissions needed for the Fannie Mae interface. Users also receive the same error message when opening Point. I have a feeling that the two are related, but my main concern is getting Fannie Mae working. I add that little piece of information simply for completeness sake.

We are running in a Citrix environment with each user's Winpoint and work folders redirected to a mapped network drive from a file server. We have been running in this environment for the last year or so, and my users are telling me that they began receiving this message a couple of weeks ago. I just found out about it today, so it is hard to say whether or not anything changed at the time they started receiving the message. I am the Citrix admin, though, so no changes should have been made without me knowing about it.

Thanks in advance for any assistance.

Ryan

Overwriting of files after DU download :woot

Hula — Fri, 28 Sep 2007 14:25:04 GMT

WE ARE EXPERIENCING FILE OVERWRITE AFTER DOWNLOADING FROM DU.

WE are on Point PDS 5.4 and are finding that downloading after results are generated on DU will wipe out almost ALL fields. This issue has been growing. At first it was just Liabilities, then VOE, today REO and more fields are just blank after downloading results from DU.

:unsure:

2nd unearned income not counting

sb1920alk — Wed, 19 Sep 2007 16:42:45 GMT

When we have more than one source of unearned income (Retirement AND Alimony, etc.) DO is only recognizing the first source. It's even deleting the 2nd source when we save the results back down to Point.

We're combining them into the first line for now. Does anyone know if this is a problem with Point or with DO?

Thanks,

Microsoft Visual C++ Debug Library Dialog Box??

JohnP — Thu, 26 Jul 2007 13:12:31 GMT

Have 1 user that is getting the attached error dialog box when trying to log into DU thru the DU Interface. Point v5.4a.

Here is what we have tried so far...

1. Reinstalled Point

2. ran a .net repair

3. uninstalled then reinstalled Point (per support)

4. disabled Antivirus then removed all programs from startup (per support)

5. removed/reinstalled Adobe Reader (per support)

6. tried running in Safe Mode (per support)

7. tried running as Admin

8. verified all security settings are correct

9. Cleared the IE Cache

None of these worked. Anyone have any ideas?

Oh and if you click RETRY, it closes Point.

ServiceRouter.aspx - Desktop Underwriter

b1a54 — Fri, 11 May 2007 13:12:25 GMT

I have end users that use Desktop Underwriter. When we click Submit to enter, we now receive a box that pops up asking us to 'Open, Save, or Cancel' on file 'ServiceRouter.aspx. This just recently started happening to us. Can anyone help with this? Does anyone have a solution to the problem? :ermm: Thanks in advance.

Fannie Mae error

verumsol — Mon, 26 Feb 2007 14:44:12 GMT

When I try to open a Fannie Mae report I get the following message Unable to create a Fannie Mae export file.

Ability to switch between DO and DU

jkenny — Mon, 14 May 2007 12:23:32 GMT

Is there any way to allow users to use both DO and DU simutanously in the Interfaces Menu? Under Utilities, FannieMae Connectivity, you must choose either DO or DU - there does not appear to be an option to have both active. We are a lender that has some relationships as a broker with some investors, like Bank Of America and Wachovia. Our loan officers and processors need to be able to select either option without having to reconfigure under Utilities.

How do we do this? Please help.