Calyx Software Message Board / Calyx Point / Reports / Pointreport.exe Causing Error Since 6.1A / Latest Posts

RE: Pointreport.exe Causing Error Since 6.1A

Bryan Telford — Fri, 11 Jul 2008 15:12:40 GMT

OK, let's try this. Create a local data folder on the C drive, using your Point Administrator. In that local data folder, create one or two loan files. Run a couple different reports on the files in that local data folder. Does it have the same problem? I'm trying to narrow down the problem to something wrong with the Point files, or something else.

RE: Pointreport.exe Causing Error Since 6.1A

todrescher — Fri, 11 Jul 2008 12:51:34 GMT

If I log in to the Citrix server via RDP and run the pointreport.exe, it does display the blank report window. It also does this when I published the pointreport.exe and launched it through a remote Citrix session. However running a report inside of Point running through Citrix still fails.

RE: Pointreport.exe Causing Error Since 6.1A

Bryan Telford — Fri, 11 Jul 2008 10:19:13 GMT

Ok, thanks. On the Citrix server, can you go to the winpoint folder, double-click on PointReport.exe? You are supposed to get a PointReport window. Does anything happen? If you look at Task Manager, is PointReport.exe running?

RE: Pointreport.exe Causing Error Since 6.1A

todrescher — Fri, 11 Jul 2008 09:37:06 GMT

Since this problem is only on the three Citrix servers we use for outside office employees to use, and not the "netsetup" clients we use at our office, I doubt it's a corrupted executable, but I'll give it a shot and see.

Update: Didn't work. I did notice though that the report runs, but when it comes time to display the results is when nothing happens and the event is logged.

RE: Pointreport.exe Causing Error Since 6.1A

Bryan Telford — Thu, 10 Jul 2008 17:51:06 GMT

Can you do a fresh installation of Point 6.1a on a different computer, then grab the PointReport.exe out of the winpoint folder, and replace the one on the Citrix server?

RE: Pointreport.exe Causing Error Since 6.1A

todrescher — Thu, 10 Jul 2008 14:51:59 GMT

We have Point installed on three Citrix servers. On each of these servers the reporting executable causes the above message. Nothing appears on the screen when attempting to run the report, so it either doesn't actually run the report (crashes while attempting) or when it comes time to display the results it then crashes. I don't know which is the case.

As I mentioned (I think) previously, this has only been happening since we downgraded from 6.0B to 6.1A.

RE: Pointreport.exe Causing Error Since 6.1A

Originalit — Thu, 03 Jul 2008 10:04:37 GMT

P.S. is your computer the only computer that has the error. Are there other computers that generate the same error when generating a report from the same criteria and data folder?

RE: Pointreport.exe Causing Error Since 6.1A

Originalit — Thu, 03 Jul 2008 10:00:26 GMT

When exactly does the error occur?

While the report is generating? When saving or exiting the report? Does the generated report results window appear?

Also, is there a popup error that occurs in Point, if so, what is that error?

RE: Pointreport.exe Causing Error Since 6.1A

todrescher — Wed, 02 Jul 2008 14:24:08 GMT

6.1A CD. Skipped the 6.1 one. Previously was running whichever letter was the latest of the 6.0.

RE: Pointreport.exe Causing Error Since 6.1A

BetaFisch — Wed, 02 Jul 2008 14:21:55 GMT

Did you use the cd update or the electric update via download?

Pointreport.exe Causing Error Since 6.1A

todrescher — Wed, 02 Jul 2008 13:22:05 GMT

This is the event that appears in the application log. This has only happened since upgrading from 6.0 to 6.1A

Any ideas?

Event Type:Error
Event Source:.NET Runtime 2.0 Error Reporting
Event Category:None
Event ID:1000
Date:7/2/2008
Time:1:13:12 PM
User:N/A
Computer: (deleted)
Description:
Faulting application pointreport.exe, version 6.1.971.422, stamp 480e3d81, faulting module kernel32.dll, version 5.2.3790.4062, stamp 46264680, debug? 0, fault address 0x0000bee7.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 70 00 6f 00 69 00 .p.o.i.
0030: 6e 00 74 00 72 00 65 00 n.t.r.e.
0038: 70 00 6f 00 72 00 74 00 p.o.r.t.
0040: 2e 00 65 00 78 00 65 00 ..e.x.e.
0048: 20 00 36 00 2e 00 31 00 .6...1.
0050: 2e 00 39 00 37 00 31 00 ..9.7.1.
0058: 2e 00 34 00 32 00 32 00 ..4.2.2.
0060: 20 00 34 00 38 00 30 00 .4.8.0.
0068: 65 00 33 00 64 00 38 00 e.3.d.8.
0070: 31 00 20 00 69 00 6e 00 1. .i.n.
0078: 20 00 6b 00 65 00 72 00 .k.e.r.
0080: 6e 00 65 00 6c 00 33 00 n.e.l.3.
0088: 32 00 2e 00 64 00 6c 00 2...d.l.
0090: 6c 00 20 00 35 00 2e 00 l. .5...
0098: 32 00 2e 00 33 00 37 00 2...3.7.
00a0: 39 00 30 00 2e 00 34 00 9.0...4.
00a8: 30 00 36 00 32 00 20 00 0.6.2. .
00b0: 34 00 36 00 32 00 36 00 4.6.2.6.
00b8: 34 00 36 00 38 00 30 00 4.6.8.0.
00c0: 20 00 66 00 44 00 65 00 .f.D.e.
00c8: 62 00 75 00 67 00 20 00 b.u.g. .
00d0: 30 00 20 00 61 00 74 00 0. .a.t.
00d8: 20 00 6f 00 66 00 66 00 .o.f.f.
00e0: 73 00 65 00 74 00 20 00 s.e.t. .
00e8: 30 00 30 00 30 00 30 00 0.0.0.0.
00f0: 62 00 65 00 65 00 37 00 b.e.e.7.
00f8: 0d 00 0a 00 ....