When our users open a loan app page through the Fannie Mae interface, they receive the following error:

"An unsupported operation was attempted."

If I log in as a domain admin, I do not receive the message, leading me to believe that it is a permissions issue. However, I wasnt aware of any special permissions needed for the Fannie Mae interface. Users also receive the same error message when opening Point. I have a feeling that the two are related, but my main concern is getting Fannie Mae working. I add that little piece of information simply for completeness sake.

We are running in a Citrix environment with each user's Winpoint and work folders redirected to a mapped network drive from a file server. We have been running in this environment for the last year or so, and my users are telling me that they began receiving this message a couple of weeks ago. I just found out about it today, so it is hard to say whether or not anything changed at the time they started receiving the message. I am the Citrix admin, though, so no changes should have been made without me knowing about it.

Thanks in advance for any assistance.

Ryan