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| | | Forum Guru
 
Group: Forum Members
Last Login: 9/8/2008 5:20:14 PM
Posts: 51, Visits: 183 |
| When we upgraded to Point 6 on our TS servers, which are w2k servers users are experiencing many, many headaches. The software installed fine and everything upgraded perfectly, except that the background color of Point appears to have changed and it's causing serious issues for our staff. W2k TS is limited to 256 colors, so the background has always been a little strange, but the new version of Point makes it difficult to use.
We've tried working with all the color settings under Utilities, but nothing helps. Any help would be greatly appreciated.
An example of the issue is attached.
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Sepal
Group: Moderators
Last Login: Today @ 9:28:05 AM
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| Some times if you set windows color scheme to classic it will correct the colors.
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| | | Forum Guru
Group: Forum Members
Last Login: 9/8/2008 5:20:14 PM
Posts: 51, Visits: 183 |
| | Didn't help, I even used High Contrast to see if it would change anything. Same x's in the background. |
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Supreme Being
Group: Moderators
Last Login: 2 days ago @ 9:26:54 AM
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| It is supposed to use the default Windows colors for the logged on user. Do the hatches appear only in the TS sessions?
Bryan
Point Product Manager |
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| | | Forum Guru
Group: Forum Members
Last Login: 9/8/2008 5:20:14 PM
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| | Only in TS sessions where the colors are limited to 256. If I TS/RDP into an XP or Vista box, the colors are fine. I will test limiting the colors on my session to an XP workstation and see if the problem happens on XP too when limited to 256 colors. |
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| | | Forum Guru
Group: Forum Members
Last Login: 9/8/2008 5:20:14 PM
Posts: 51, Visits: 183 |
| I RDP'd into an XP workstation limiting my colors to 256 on the remote session and the program is identical. The background doesn't render correctly and we just get x's and a very annoying color.
Any help would be greatly appreciated, our users are not happy.
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Supreme Being
Group: Moderators
Last Login: 2 days ago @ 9:26:54 AM
Posts: 818, Visits: 1,862 |
| Ok, I'm going to do some testing tonight. I'll let you know what I find out.
Bryan
Point Product Manager |
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Supreme Being
Group: Moderators
Last Login: 2 days ago @ 9:26:54 AM
Posts: 818, Visits: 1,862 |
| Ok, I was incorrect earlier. The background color does not use the Windows default color. Here's what happened. The default color of the background changed in Point 6.0, that color is outside of the range available in your display mode. So you need to flip it back to a color within range the RDP session can display cleanly. It seems to only want something within the 16-color palette, though I haven't been able to verify it all the way yet.
To make this change, edit your users' winpoint.ini file, and add the following section.if not already present, otherwise add the Background= key and value.
Here's a couple suggestions that actually worked for me.
[Screen Colors]
Background=192,192,192
;background color is silver
[Screen Colors]
Background=128,128,128
;background color is gray
I terminaled into my desktop and we're back to normal after adding the background setting.
Bryan
Point Product Manager |
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| | | Forum Guru
Group: Forum Members
Last Login: 9/8/2008 5:20:14 PM
Posts: 51, Visits: 183 |
| Problem Solved!!!
Thank you very much, you saved us thousands of dollars (we were close to upgrading to win2k3)! |
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| | | Forum Newbie
Group: Forum Members
Last Login: 9/28/2007 9:01:38 AM
Posts: 3, Visits: 80 |
| | Thank you for the fix !! I am going to be upgrading to 6.0 next week. After following these posts, I discovered I would have been in the same predicament. Keep up the good work! Jean |
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