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| | | Forum Newbie
Group: Forum Members
Last Login: 7/2/2007 1:25:46 PM
Posts: 3, Visits: 3 |
| I am having problems trying to interface my Point with Fannie Mae DO. This problem has started suddenly - the interface was working fine yesterday morning, but yesterday afternoon it stopped working. When I try to interface, I get a file download message asking me if I want to download the file ServiceRouter.aspx from desktoporiginator.fanniemae.com? My Point version is Point-5.4a-856 My Windows version is XP professional, Version 2002, Service Pack 2. Does anyone have any ideas or suggestions? Thanks, |
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| | | Forum Member
Group: Forum Members
Last Login: 5/2/2007 2:39:41 PM
Posts: 25, Visits: 56 |
| | I'm getting the same message, in Point 5.4a, but from Desktop Underwriter: Do you want to save this file? Name: ServiceRouter.aspx Type: Unknown File Type, 923 bytes From: desktopunderwriter.fanniemae.com |
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| | | Junior Member
Group: Forum Members
Last Login: 9/15/2008 11:52:43 AM
Posts: 15, Visits: 39 |
| | The same thing is happening to end users in our company. If anybody has a fix, please advise. Thanks in advance. |
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| | | Junior Member
Group: Forum Members
Last Login: 9/15/2008 11:52:43 AM
Posts: 15, Visits: 39 |
| | **bump** -- We need help with this issue; PLEASE ... anyone... |
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Supreme Being
Group: Moderators
Last Login: 11/15/2008 10:00:24 PM
Posts: 835, Visits: 1,899 |
| We have been in contact with Fannie Mae on this issue. The problem is caused by an expired password. If you contact Fannie Mae's support, ask them to reset your password. If you give them the error you got, they might just get confused and send you to Calyx support. But we have confirmed with Fannie it's an expired password issue.
Bryan
Point Product Manager |
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