Thanks much. I had to add a new value. It didn't seem to make any difference in the outcome but at least I have one possibility crossed of the list. It doesn't seem to matter if SQL is running or not but maybe this will eliminate the possibility of Word requesting something from SQL.

- Mike
mike@mtig.biz

2.  Disabling script blocking or unchecking the Office Plug-in in Norton Antivirus may resolve the issue.  The office plug-in can be located under miscellaneous somewhere.  If you have any other antivirus software, check for script blocking and disable it.

1. Close Point.
2. Open Norton Antivirus.
3. Click Options or Other.
4. Click Miscellaneous.
5. Uncheck the Office Plug-In box and click OK.
6. Open Point.
7. E-mail or save a custom form.

3.  Try a single custom form that only has one page, you might come to find that it will fail if you are printing multiple pages of custom forms to .pdf.  If this is the case, it might be pc performance, clean the box a little. Especially if it works on a different computer using the same custom form but fails on a particular pc.

Verify that the default printer in the control panel is not default to Calyx Document Converter, Converter, or Amyuni Document Converter.

4.  Try deleting all .dll files related to Amyuni and reinstall Calyx Document Converter.

1. Restart the computer.
2. Go to the Control Panel.
3. Double-click Printers & Faxes.

• Delete the following printers if they exist:

Amyuni Document Converter

Calyx Document Converter

1. Double-click My Computer.
2. Double-click Local Disk (C:\).
3. Double-click the Windows folder.
4. Double-click the System32 folder.

Delete the following files if they exist:

cdintf.dll

cdintf210.dll

cdintf250.dll

1. Double-click the spool folder.
2. Double-click the drivers folder.
3. Double-click the w32x86.

• acfpdf.txt
• acfpdf207.dll
• acfpdf210.dll
• acfpdf250.dll
• acpdfui207.dll
• acpdfui210.dll
• acpdfui250.dll
• pdfui250.dll

1. Double click the 2 folder.

Delete the following files if they exist:

• acfpdf.txt
• acfpdf207.dll
• acfpdf210.dll
• acpdfui207.dll
• acpdfui210.dll

1. Return to the w32x86 folder.
2. Double click the 3 folder.

• acfpdf.txt
• acfpdf250.dll
• acpdfui250.dll
• pdfui250.dll

1. From the desktop, select Start > Run.
2. In the Open field, enter c:\winpoint\install.exe Calyx Document Converter, and click OK.

jhgkhgk

I have this problem on all of our boxes. No custom forms will print to any printer. Even simple forms with only one merge field. I get the same problem with print preview. I can turn off or even uninstall antivirus without any changes. (I do have the Office Plugin unchecked.) I have granted Autoword, Point, and Word all permissions. I have tried this on a box without SQL. I have removed and reinstalled Point. I have reinstalled Word (a huge pain). I cleaned out the work directory and temp files. I'm sure custom forms work but I sure can't get them to work for me. It looks like one process is waiting on another which seems to be waiting on the first process. The only solution is to terminate the Word apps. When I do that, Autoword errors out.

I can edit the form from within Point. I can't preview from within the template editor. Sometimes when I terminate Word, the document actually prints but most of the time it doesn't.

I have also check the Normal.dot document to see if there was any weird code in there that was hanging things up. The only thing that's in there is the Adobe plugin. I uninstalled Adobe and still have the same problem. I guess for now, I'm stuck with exporting to a mail merge.

- Mike
mike@mtig.biz

Under Tools/Options/Mail Format, see if you have the Use Microsoft Office Word 2003 to edit checked. If it is, uncheck it. This may just solve your problem.

I have added a picture for those of us that are not quite sure of what I am talking about.

"MMM Yeah, I'm going to need you to go ahead and come in on Saturday."

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Calyx, thanks for the update.

Regards,

Thanks,

Jerry