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| | | Forum Newbie
Group: Forum Members
Last Login: 12/18/2007 10:40:38 PM
Posts: 4, Visits: 13 |
| | Hi all. I have two companies both running 5.3a on Citrix XP on W2K3 and both are experiencing similiar issues. I'm not sure if the issues existed on just 5.3 as we went to 5.3a the same day as 5.3... Any way, what we're seeing is the following: 1. A user having to log in several times to get access to his/her folders. When the user logs in, intermittently, Calyx will return the message: "unable to grant access to any data folders." Of course the user should have access, but it takes logging off the server and back in (happens both in desktop scenario and in web interface usage), sometimes multiple times, to get access. We know it is not a matter of incorrect credentials entry, but no idea other than that. 2. Another intermittent item is when a user logs in and goes to a data folder there will be nothing there. Rebuilding the list doesn't help. Again, the user needs to close Calyx and log off the system and back in and the files will be there again. I should also note that if user "A" logs in and sees nothing in folder "1", user "B" will probably still be able see all of the files in folder "1". 3. Another intermittent item is when a user attempts to pull credit from CBC, it returns a message that "Point was unable to complete your request because it could not access files in C:\PROGRA~1\WINPOINT\WORK. Please check the permissions in that directory." It is important to note that all users have full rights to this directory. If the user logs out of the system and back in, it will usually work, but sometimes they have to do the logout/in ballet several times to get it to work. 4. And finally, we have had some sketchy reports of errors on savign or opening files, but so far I have no further details on this. Setup at both sites is the same: A shared folder Processing/Underwriting and each user has his/her own data folder. Each user maps to an H drive for his folder and the winpoint.ini files properly reflect this. Any help, ideas or suggestions would be greatly appreciated. TIA, Heidi Jackson
heidianne jackson |
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| | | Forum Newbie
Group: Forum Members
Last Login: 10/2/2008 3:01:01 PM
Posts: 4, Visits: 10 |
| | >> 1. A user having to log in several times to get access to his/her folders. When the user logs in, intermittently, Calyx will return the message: "unable to grant access to any data folders." Of course the user should have access, but it takes logging off the server and back in (happens both in desktop scenario and in web interface usage), sometimes multiple times, to get access. We know it is not a matter of incorrect credentials entry, but no idea other than that. Heidi - We are experiencing the above problem as well with Point 5.3a. Usually, it can be resolved by opening the Point Administrator, clicking on "Setup Folders" and then closing Administrator. No changes are necessary and what this process accomplishes to correct the problem has yet to be determined. Were you able to find a solution? We are running Metaframe Presentation Server 4.0, Windows Server 2003, seperate Winpoint folders for each user (on a mapped H: drive), etc. Thanks in advance for any direction you might have. David Aardema, IT Support, Mortgage Works |
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