When trying to email from Point or trying to Print-to-file, we have some users getting the error “Printer not activated, error code -30”. We had no problems with Point 5.2, but since we put in 5.3, this error happens to the users who are in our farthest offices. Users in offices closer in distance are having no problems. This leads me to believe that the error may be due to latency. Our configuration: PDS Server 5.3 (Windows 2003 Server) Point Client 5.3a on Citrix Servers (Citrix XP, FR3 on Windows 2003 Server) Users connecting to the Citrix servers via Published application across T1s. All users are connecting via Citrix and I have taken all the recommended steps to ensure that the issue is not related to conflicts with previous versions of Amyuni, drivers, dll files, etc. I have installed the 5.3a update. I have reinstalled the Amyuni printer – per instructions. I have also ensured that the users have full control over the directories involved and even temporarily added them as administrators of the server… still no luck. At this point, I believe the issue is somehow related to latency. I’m not sure why because the users are connecting via Citrix Published Application and running the Point app on the Citrix server itself, but that seems to be the only option left. When I login to the Citrix app from a workstation in a closer location, there are no problems. When I login to the Citrix app from a workstation in a distant location, I get the error… regardless of what user account I use and regardless of which domain their user account belongs to. Below is some information I found on Amyuni’s forum about latency or coding in their program that can be used to alleviate this issue (it includes the users questions as well as Amyuni’s answers). I am hoping someone at Calyx can review it and create a fix for the Amyuni drivers. http://www.amyuni.com/forum/viewtopic.php?t=1860 http://www.amyuni.com/forum/viewtopic.php?t=1766 http://www.amyuni.com/forum/viewtopic.php?t=1795 |