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| | | Forum Newbie
Group: Forum Members
Last Login: 7/21/2006 11:06:15 AM
Posts: 4, Visits: 10 |
| We use Cardex extremely heavily. In fact we currently have over 6500 records. I received a few reports this morning saying that Cardex wasn't working. When I checked it out for myself I found that when I tried to open the database from within point I received an error message stating, "Index was outside the bounds of the array." I opened the backend in access and performed a repair/compact but that didn't solve the problem. I scanned through the records looking for anything out of ordinary that might indicate corruption, but everything looked normal. Anyone know what could be causing this? I am going to restore the database with my most recently functioning backup for now, but I don't want this to happen again. Is there some precoded size limit to the database? The error almost sounds like someone used a static array when they were programming the cardex viewer in point and it can't index more than a certain number of records because the number of elements in the array needs to be increased. Luckily I backup cardex every 15 minutes!  Tim |
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Sepal
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| what version of point is this happening on? are you running 5.2 and 5.3 at the same time?
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| | | Forum Newbie
Group: Forum Members
Last Login: 7/21/2006 11:06:15 AM
Posts: 4, Visits: 10 |
| | Due to misc. bugs in many of the previous versions of point, we have adopted a deployment policy. We deploy the new version on two machines before we deploy it on the additional 40 machines to ensure that we don't run into any unexpected bugs that could potentially inhibit workflow. So yes, at the moment, two users are running 5.3 while 40 are running 5.2. Judging by the tone of the response, I'm assuming that the 5.3 version of the cardex database is not compatible with the 5.2 client application. |
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Sepal
Group: Moderators
Last Login: Today @ 2:47:53 PM
Posts: 1,178, Visits: 9,204 |
| | Is the error happening with 5.3 or 5.2? In the cardex db what is the largest recordid you have?
Disclaimer: This post carries no explicit or implied warranty. Nor is there any guarantee that the information contained in this post is accurate. It is offered in the hopes of helping others, but you use it at your own risk. The author will not be liable for any damages that occur as a result of using this post. |
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| | | Forum Newbie
Group: Forum Members
Last Login: 7/21/2006 11:06:15 AM
Posts: 4, Visits: 10 |
| | We're receiving the error in 5.2, not 5.3. The highest RECID is 10340. For the time being I rolled the database back pre-5.3 install and told the two 5.3 beta testers to log into our terminal server if they need to access cardex. |
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