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Home » Calyx Point » Printing » Unable to merge word document file...custom...

Unable to merge word document file...custom... Rate Topic Display Mode Topic Options Author Message jimmyboone1 Posted 6/13/2006 7:00:37 AM Junior Member Group: Forum Members Last Login: 11/21/2006 4:04:42 PM Posts: 16, Visits: 98 when printing shared forms groups...we receive this error. Only the custom forms in word format are unable to print. We are using 5.2 and PDS....this is only happening on three clients out of 24. Any suggestions or anyone else having this problem? Thanks Post #3376 Bryan Telford Posted 6/13/2006 7:14:59 AM Supreme Being Group: Moderators Last Login: 12/21/2008 11:16:31 PM Posts: 837, Visits: 1,901 Do you those 3 computers have a supported version of MS Word installed? (2000, 2002, 2003) Bryan Point Product Manager Post #3377 jimmyboone1 Posted 6/13/2006 8:52:25 AM Junior Member Group: Forum Members Last Login: 11/21/2006 4:04:42 PM Posts: 16, Visits: 98 yes...all XP PRO with Microsoft Office Small Business Post #3378 Bryan Telford Posted 6/13/2006 1:54:44 PM Supreme Being Group: Moderators Last Login: 12/21/2008 11:16:31 PM Posts: 837, Visits: 1,901 Can you post a screen shot of the error, please? Bryan Point Product Manager Post #3381 jimmyboone1 Posted 6/13/2006 2:16:10 PM Junior Member Group: Forum Members Last Login: 11/21/2006 4:04:42 PM Posts: 16, Visits: 98 it appears to be a conflict with word...same thing is happening on all three computers. Word cannot finish merging and then it brings up normal.doc file.   Post Attachments  MVC-014S.JPG (167 views, 27.22 KB) MVC-015S.JPG (129 views, 28.10 KB) MVC-016S.JPG (131 views, 28.02 KB) MVC-017S.JPG (139 views, 39.14 KB) MVC-018S.JPG (129 views, 17.96 KB) MVC-019S.JPG (133 views, 48.74 KB) Post #3382 Bryan Telford Posted 6/13/2006 3:59:29 PM Supreme Being Group: Moderators Last Login: 12/21/2008 11:16:31 PM Posts: 837, Visits: 1,901 It looks like some issue with MS Word. You may want to update to the latest service packs for Office. http://officeupdate.microsoft.com Bryan Point Product Manager Post #3389 jimmyboone1 Posted 6/14/2006 6:10:27 AM Junior Member Group: Forum Members Last Login: 11/21/2006 4:04:42 PM Posts: 16, Visits: 98 I have done this....all three units are completely updated. I can print the custom forms when I use local print groups (we still receive the same message, but it does print)...if we try to print shared print groups, then this problems happens. Post #3392 « Prev Topic | Next Topic »

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